Serial number is not accepted by Acrobat 9.0 Pro

[wrooot]

We have purchased Adobe Acrobat 9 Professional back in 2008. I don't know what account was used to register it, or was there an account at all. The only thing i have is printed out Software License Certificate document. Which have Mac and Win serial numbers. I have downloaded Acrobat 9 Pro English-French-German installer and install it on Windows 7 Pro (En) x86. But it won't accept serial number from that document. What options do i have?

[_arojini]

Hi wrooot,

You can refer to the below link to check for the serial number :

Find your Adobe product serial number quickly‌

Also check for the Acrobat 9 pro compatibility with Windows 7 from the mentioned link:

Tech specs | Adobe Acrobat XI Pro

Regards

Sarojini

[wrooot]

I don't see anything helpful in the first link. As i said i don't have Adobe ID account tied to this purchase, so i can't login and find serial numbers this way. All i have is a paper "Software License Certificate" and i don't know where should i put that info, so it would return me serials.

Adobe 9 Standard and Pro Trial work on Windows 7, so it should be compatible.

[_arojini · Accepted solution]

Hi wrooot,

You can contact the adobe customer care and they would be happy to help you with the issue.

Here is the link :Contact Customer Care

Regards

Sarojini

[wrooot]

Thanks. Was able to resolve this via chat with support.