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Participant
September 20, 2023
Question

Document Generator API Timeout

  • September 20, 2023
  • 2 replies
  • 588 views

Hi, I am attempting to use the Adobe Document Generation API via the Postman Collection. After succesfully generating my access token, uploading the presigned URL, submitting my document, inputing the required JSON data, and finally performing the POST to generate my document, I am met with a status of "in-progress" for ~10 minutes before being met with a timeout response

Do you have any advice about what could be causing this or how I may be able to debug it? 

 

The .docx file I am using is quite large but I dont beleieve it exceeds the file size. It has been brought to my attention that the document may contain some old tags from the tool Seismic (which works similarly to Adobe's Document Generator). Could that be causing the problem?

This topic has been closed for replies.

2 replies

Participant
September 21, 2023

Please continue discussion here and not on this thread. Thank you!
DOCX Cannot be converted to PDF - Adobe Support Community - 14102212

Participant
September 21, 2023

UPDATE: The issue seems to be with the conversion to PDF. When I specify:


outputFormat": "docx",

 

The problem does not occur. This however presents another problem because I will need the output in PDF format. Any ideas?