Documents not embedding with PDF Embed API using iOS 18

Report · Sep 24, 2024

Hello,

We are doing some heavy testing of our implementation of the PDF Embed API in our web site and have found that when embedding a pdf document with the latest iOS version, iOS 18, there is some very strange behavior. The document initially loads for less than a second, and then a modal overlay displays reading the following:

File preview not available

This application domain ([DOMAIN]) is not authorized to use the provided PDF Embed API Client ID.

NOTE: This should not be a Domain/Client ID authorization issue as we are using the same already provisioned domain as when testing in other working device/browser combinations. This seems like a bug. Is this known and/or will it be addressed?

Please let us know as soon as possible.

Thank you!

Fred

Report · Sep 24, 2024

This is a known issue we are working to correct ASAP.

Report · Sep 25, 2024

Hello everyone,

Do you know anything about this ? it is also affecting our service.

Report · Sep 26, 2024

As I literally said above - it is a known issue. We are working on it.