PDF Embed API doesn't display complete document

[Ron Michael Zettlemoyer]

I'm seeing cases where PDF Embed API does not display documents completely. It renders portions of the document but not the entire document. Apparently random blocks and areas of the document (they might be tables?) won't render, they are just blank. But the areas display normally when I view the PDF directly in Chrome or any other reader. 

It does not appear to be browser or OS dependent. I've reproduced this in MacOS and Windows, and in Chrome and Firefox. It's the same in both in line and sized container view. It was also reproduceable on the SDK demo page: https://documentcloud.adobe.com/view-sdk-demo/index.html#/customize/FULL_WINDOW

The documents in question are invoices from vendors. Electronically generated documents, not scans. I obviously can't easily share them publically. I haven't been able to reproduce the problem in any shareable or recreatable documents yet.

Any ideas?

Thanks!

[Raymond Camden]

Would you feel safe emailing me some samples at jedimaster@adobe.com?

[Ron Michael Zettlemoyer]

Sample sent. Thank you Raymond!

[Ivan22795859cafy]

I'm seeing cases where PDF Embed API does not display documents completely. It renders portions of the document but not the entire document. Apparently random blocks and areas of the document (they might be tables?) won't render, they are just blank. But the areas display normally when I view the PDF directly in Chrome or any other reader. 

It does not appear to be browser or OS dependent. I've reproduced this in MacOS and Windows, and in Chrome and Firefox. It's the same in both in line and sized container view. It was also reproduceable on the SDK demo page: https://documentcloud.adobe.com/view-sdk-demo/index.html#/customize/FULL_WINDOW ..promo-codes.it

The documents in question are invoices from vendors. Electronically generated documents, not scans. I obviously can't easily share them publically. I haven't been able to reproduce the problem in any shareable or recreatable documents yet.

Any ideas?

Thanks!

By @Ron Michael Zettlemoyer

Perhaps you just encrypt part of the document. Try changing your account.

[Ron Michael Zettlemoyer]

Thanks for the response, Ivan22795859cafy. The documents don't appear to be encrypted in any way. And I don't have to enter a password or do anything special to view the PDF outside of the PDF Embed API.

[Seth5E69]

Ron, does the PDF contain an email address? See: https://community.adobe.com/t5/document-services-apis-discussions/pdfs-with-mail-to-links-result-in-...

[Ron Michael Zettlemoyer]

Yes, it does contain an email. Thanks for pointing out that thread. But I'm not seeing the exact same behavior. And none of the content after the email address is missing. But it still might be related.

[Seth5E69]

If you open up the PDF in Adobe Reader, right click on the document and go to Document Properties, what do you see as the "PDF Producer"?

[Ron Michael Zettlemoyer]

The producer is the Big Faceless Report Generator. LOL. 

https://bfo.com/products/report/?version=work-20200610T1518-r36819M

[Seth5E69]

Most likely the same email address issue. That report generator is used by NetSuite to generate invoice PDFs, which often have a clickable email address included in the PDF document.

[Ron Michael Zettlemoyer]

Any chance this issue will be addressed any time soon?

[cfjedimaster]

Sorry, I do not have an update for you on this.

[Ron Michael Zettlemoyer]

Thanks.

FWIW, I have found that if I take the PDF and re-print it to another PDF (like open it in Mac Preview and Print to a PDF) then Embed API will render it correctly. But I haven't found a way to implement this in code. In our backend we use EO.Pdf to manipulate PDFs; I tried adding these "bad" PDFs to a new PDF but that didn't fix anything.

[Lou5CB6]

I'm having the same issue. It occurs for me after applying redactions using the PyMuPDF library. Other viewers (Acrobat, Edge and Chrome) have no issue displaying these PDFs and I make sure to perform proper garbage collection after applying the redactions. An example document has been attached.
I hope this information might help to resolve this issue, otherwise we will have to start looking for an alternative PDF viewer.

[Seth5E69]

I can confirm this issue happens using the Adobe Acrobat browser extension as well