The request failed due to failure of a previous request.","code":"SC424

[Maria29740444mv21]

Hi 

I am getting this error when I try and connect to my adobe sign - my account says i have access to all the 'tools' and e-signing - do I need a different subscription for adobe esign seperately or what might the issue be? thanks in advance 

{"message":"The request failed due to failure of a previous request.","code":"SC424","suberrors":[{"message":"[access_denied] Your product edition does not support account scopes","name":"InvalidConfigurationError"}]}

[dylanw57954200]

I am getting this error as well. I have the abilioty to use my automation software with Adobe Acrobat Sign and im getting that same error message. And it wont authorize a connection. Please advise.

[José Ángel29943761th8v]

Hello,

I am getting the same error too. I don't know if you solved it.

Thank you.

[A.Smusz - CE Engineer]

Hi @José Ángel29943761th8v , @Maria29740444mv21 , @dylanw57954200 ,

Are you trying to access Adobe Acrobat Sign from the Acrobat desktop app?

[A.Smusz - CE Engineer]

Please give a bit more context so I can make sure I'm giving valuable direction.

I don't think I've ever seen this error as a response to an API call in Sign.

What software is calling the API?

Do you know what technology stack the platform is using to make those calls?

Which call was it making or which step in the process is getting this error?

[Christine22813871qz2r]

I got this error and when I phoned support they said its because I have a personal account and need to upgrade to an enterprise account for ( I am a 1 person business ) for automation UGGGG I am an entrpreuneur HELP

[default30881959hotzim]

I am trying to connect from the https://www.make.com/en API when the API tries to generate the connection with the adobe auth. it generates the same error. We have the Acrobat Sign Solutions plan for small businesses

[Alan325181969t8k]

Using Make.com and am getting the same error. Any updates?

[shkolyar]

Hi @A.Smusz - CE Engineer ,

Any news on this issue?

Thanks

[Casilda34178770f6kg]

Any updates on this? Tried to connect my AdobeSign account to MAKE.com and got this error message today.

[mraffaBR]

Same here. I can't connect Adobe Sign module in Make, yet.

[akordykiewicz@researchcloud.pl]

Has anyone solved this problem or is it an impassable wall? I'm trying to get it from make.com