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The request failed due to failure of a previous request.","code":"SC424

New Here ,
May 04, 2023 May 04, 2023

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Hi 

 

I am getting this error when I try and connect to my adobe sign - my account says i have access to all the 'tools' and e-signing - do I need a different subscription for adobe esign seperately or what might the issue be? thanks in advance 

 

{"message":"The request failed due to failure of a previous request.","code":"SC424","suberrors":[{"message":"[access_denied] Your product edition does not support account scopes","name":"InvalidConfigurationError"}]}

Maria29740444mv21_0-1683256778170.png

 

 

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New Here ,
May 17, 2023 May 17, 2023

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I am getting this error as well. I have the abilioty to use my automation software with Adobe Acrobat Sign and im getting that same error message. And it wont authorize a connection. Please advise.

 

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New Here ,
May 17, 2023 May 17, 2023

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Hello,

 

I am getting the same error too. I don't know if you solved it.

Thank you.

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hi @José Ángel29943761th8v , @Maria29740444mv21 , @dylanw57954200 ,

 

Are you trying to access Adobe Acrobat Sign from the Acrobat desktop app?

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Please give a bit more context so I can make sure I'm giving valuable direction.

 

I don't think I've ever seen this error as a response to an API call in Sign.

What software is calling the API?

Do you know what technology stack the platform is using to make those calls?

Which call was it making or which step in the process is getting this error?

Aaron Smusz -Customer Enablement Engineer - Adobe Acrobat Sign

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New Here ,
Jun 15, 2023 Jun 15, 2023

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I got this error and when I phoned support they said its because I have a personal account and need to upgrade to an enterprise account for ( I am a 1 person business ) for automation UGGGG I am an entrpreuneur HELP

 

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New Here ,
Aug 14, 2023 Aug 14, 2023

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I am trying to connect from the https://www.make.com/en API when the API tries to generate the connection with the adobe auth. it generates the same error. We have the Acrobat Sign Solutions plan for small businesses

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New Here ,
Sep 30, 2023 Sep 30, 2023

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Using Make.com and am getting the same error. Any updates?

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New Here ,
Oct 02, 2023 Oct 02, 2023

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Hi @A.Smusz - CE Engineer ,

Any news on this issue?

Thanks

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New Here ,
Dec 10, 2023 Dec 10, 2023

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Any updates on this? Tried to connect my AdobeSign account to MAKE.com and got this error message today.

 

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Same here. I can't connect Adobe Sign module in Make, yet.

 

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