Participant

Question

a 3d data parsing error has occurred

Forum|Forum|8 years ago
January 30, 2018
3 replies
29715 views

Hello,

I have problem with opening pdf 3d. an error appears: a 3d data parsing error has occurred.

I searched a lot of forums and and I didn't find the answer.

Could you help me?

General troubleshooting

This topic has been closed for replies.

V

vv80894537

Inspiring

This is a temporary fix for me. I've done this a few times but the next day or 2 days later it stops working again.

Anyone else got a fix that's more permanent?

H

Hpatel9898

Participant

Go in the Adobe cache folder:

C:\Users\[user]\AppData\Local\Adobe\Acrobat

Then rename the folders:

DC --> DC_old

and

2015 --> 2015_old

V

vv80894537

Inspiring

This is a temporary fix for me. I've done this a few times but the next day or 2 days later it stops working again.

Anyone else got a fix that's more permanent?

Adorobat

Participating Frequently

Hi Solidexpert,

Please refer to the troubleshooting steps suggested in the following threads discussing the same issue:

3d parsing error with Acrobat Pro 10.1.1

3d data parsing error has occured - u3d

Acrobat XI "A 3d data parsing error has occured" in Windows 10

Thanks,

Shivam

SOLIDEXPERTAuthor

Participant

hello Shivam,

thanks for reply.

Unfortunately, I didn't find the answer in these topics. Any other suggestion what can I do?

Adorobat

Participating Frequently

Would it be possible if you can share the pdf file with us to replicate the issue at our end? You may refer to the steps given in this link on : How to share a file using Adobe Document Cloud

Also, have you tried the steps suggested in this link- Acrobat XI "A 3d data parsing error has occured" in Windows 10 ?

-Shivam

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded