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March 2, 2019
Question

Acrobat 8 Pro Nag Screen

  • March 2, 2019
  • 4 replies
  • 3003 views

I use Acrobat Pro 8, and Adobe has taken their servers offline. Therefore, the recommended procedures is to enter your serial number and a new serial is generated along with a download file that does not require activation. I've followed the steps more than once but here's the problem. Every time I run Acrobat I get the Nag Screen that says I need to register. The instructions say go into help, then into register, then select Never Register. First this doesn't work because the "activate" and "register" drop downs are grayed out. This unique version does not require "activation" but it seems to still want registration. If I can't validate that I never want to register, it assumes I haven't answered the question. I can select, register now, register later, never register, it doesn't matter. Even if the registration option wasn't grayed out, this doesn't work because there is nothing on Adobe's side to accept it as there is no server. Its annoying to have to deal with the Nag Screen every time.  I've put up with it for a year, but there's got to be a solution. I don't want to upgrade as this works fine once I'm past the nag screen. I run it on Windows10.

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4 replies

March 6, 2019

Thanks gener7, I think your post helped solve the issue.

First, the Prompted to register repeatedly is actually on page 110 and not 114 of the Acrobat 9 Troubleshooting PDF. Second, the Troubleshoot PDF gave solutions for Windows 7 and I'm running Windows10, so I could not follow the same steps. However, one option was to create a new admin login and then install.

I did not create a new admin login, but I began by uninstalling the current copy of Acrobat 8 and  then grabbing the Apro8 download file from Adobe made for reinstalling. I unpackaged the file by right clicking and run as administrator. Then I went into the files and right clicked on the setup file and installed as administrator. Once installed, I right clicked on the program icon and again ran the program the first time as administrator from the icon. When the nag screen came up, I clicked never register and it seemed to work. I don't know which one of the three times I used the right click "Run as Administrator" worked, or if it was just luck, but I hope it helps for others also. 

gener7
Community Expert
Community Expert
March 6, 2019

dan5555  wrote

Thanks gener7, I think your post helped solve the issue.

First, the Prompted to register repeatedly is actually on page 110 and not 114 of the Acrobat 9 Troubleshooting PDF. Second,

First off, I'm glad you got that nag screen out of the way. I think by first running Acrobat as Administrator normally does it, usually no need to reinstall, but I suppose you can't be too careful.

Now I go by the PDF page number 114 and not the Document page number 110, because Acrobat's Page navigation tools go by the PDF page.

I just plug in 114 in the toolbar and I'm there. Acrobat takes the total page count and not the document numbering system which might start with Roman numerals and that's what throws things off. There is a way to sync the two, but I don't do it often, but I hope you now see why I used 114.

gener7
Community Expert
Community Expert
March 4, 2019

There are answers here to this specific problem: http://kb2.adobe.com/cps/406/kb406967.html

You can download this document as the Acrobat 9 Troubleshooting PDF

Page 114 of this troubleshooting pdf: Prompted to register repeatedly | Acrobat 8 | Windows

The methods detailed are logging in as admin or modifying the Windows Registry to disable the Registration Screen. One of those should work.

Legend
March 3, 2019

It isn’t made or fixed for Windows 10. If that’s the worst problem, be very happy!

Nancy OShea
Community Expert
Community Expert
March 2, 2019

The registration servers were taken offline long ago so you can't register the product even if you wanted to.  Best advice, learn to live with the nag screen or step up to Acrobat DC for USD $15/month

Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

Nancy O'Shea— Product User & Community Expert