Acrobat Crashes when Attaching to Email

Question

Product: Adobe Acrobat Standard DC (2015)-Checked for updates. Product is up-to-date.-Microsoft Outlook is the default mail client. When selecting "Attach to Email" within Acrobat, the application crashes.I have repaired both Microsoft Office and Acrobat, but the issue persists. Below is the Windows Error Report.Version=1EventType=APPCRASHEventTime=131637180054461215ReportType=2Consent=1UploadTime=131637180174039127ReportStatus=268435456ReportIdentifier=62c43047-8ffd-4db7-ae9b-8e17578b156dIntegratorReportIdentifier=c64bbbb8-177f-4d92-a0ed-92aa02d43b1cWow64Host=34404Wow64Guest=332NsAppName=Acrobat.exeAppSessionGuid=000011e8-0002-0014-4fd6-1e5251abd301TargetAppId=W:000670cb984e2facdfc62af1f840f8639dd400000904!000073d9be4e9c1a84c61caefe07065ac45748b20fd1!Acrobat.exeTargetAppVer=2018//02//02:20:06:37!56fe6!Acrobat.exeBootId=4294967295ServiceSplit=4069208TargetAsId=4589Response.BucketId=0eafe3e3b8dbaff1686561caa7f11f07Response.BucketTable=1Response.LegacyBucketId=1757918752586931975Response.type=4Sig[0].Name=Application NameSig[0].Value=Acrobat.exeSig[1].Name=Application VersionSig[1].Value=15.6.30413.2017Sig[2].Name=Application TimestampSig[2].Value=5a74c4cdSig[3].Name=Fault Module NameSig[3].Value=mmgaclient.dllSig[4].Name=Fault Module VersionSig[4].Value=10.0.16299.15Sig[5].Name=Fault Module TimestampSig[5].Value=60e1577dSig[6].Name=Exception CodeSig[6].Value=c0000005Sig[7].Name=Exception OffsetSig[7].Value=001179d4DynamicSig[1].Name=OS VersionDynamicSig[1].Value=10.0.16299.2.0.0.256.48DynamicSig[2].Name=Locale IDDynamicSig[2].Value=1033DynamicSig[22].Name=Additional Information 1DynamicSig[22].Value=2bebDynamicSig[23].Name=Additional Information 2DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46DynamicSig[24].Name=Additional Information 3DynamicSig[24].Value=3ad0DynamicSig[25].Name=Additional Information 4DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49UI[2]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exeUI[3]=Adobe Acrobat DC has stopped workingUI[4]=Windows can check online for a solution to the problem.UI[5]=Check online for a solution and close the programUI[6]=Check online for a solution later and close the programUI[7]=Close the programLoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exeLoadedModule[1]=C:\WINDOWS\SYSTEM32
td1l.dllLoadedModule[2]=C:\WINDOWS\System32\kern3l32.dllLoadedModule[3]=C:\WINDOWS\SYSTEM32
tdll.dllLoadedModule[4]=C:\WINDOWS\System32\KERNEL32.DLLLoadedModule[5]=C:\WINDOWS\System32\KERNELBASE.dllLoadedModule[6]=C:\Program Files\SentinelOne\Sentinel Agent 2.0.0.6077\InProcessClient32.dllLoadedModule[7]=C:\WINDOWS\System32\ADVAPI32.dllLoadedModule[8]=C:\WINDOWS\System32\msvcrt.dllLoadedModule[9]=C:\WINDOWS\System32\sechost.dllLoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dllLoadedModule[11]=C:\WINDOWS\System32\SspiCli.dllLoadedModule[12]=C:\WINDOWS\System32\CRYPTBASE.dllLoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dllLoadedModule[14]=C:\WINDOWS\System32\USER32.dllLoadedModule[15]=C:\WINDOWS\System32\win32u.dllLoadedModule[16]=C:\WINDOWS\System32\GDI32.dllLoadedModule[17]=C:\WINDOWS\System32\gdi32full.dllLoadedModule[18]=C:\WINDOWS\System32\msvcp_win.dllLoadedModule[19]=C:\WINDOWS\System32\ucrtbase.dllLoadedModule[20]=C:\WINDOWS\SYSTEM32\dbghelp.dllLoadedModule[21]=C:\WINDOWS\SYSTEM32\MSVCR120.dllLoadedModule[22]=C:\WINDOWS\SYSTEM32\MSVCP120.dllLoadedModule[23]=C:\WINDOWS\System32\IMM32.DLLLoadedModule[24]=C:\WINDOWS\System32\combase.dllLoadedModule[25]=C:\WINDOWS\SYSTEM32\VERSION.dllLoadedModule[26]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.125_none_5d79065fa7de350f\Comctl32.dllLoadedModule[27]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dllLoadedModule[28]=C:\WINDOWS\System32\SHELL32.dllLoadedModule[29]=C:\WINDOWS\System32\cfgmgr32.dllLoadedModule[30]=C:\WINDOWS\System32\shcore.dllLoadedModule[31]=C:\WINDOWS\System32\windows.storage.dllLoadedModule[32]=C:\WINDOWS\System32\shlwapi.dllLoadedModule[33]=C:\WINDOWS\System32\kernel.appcore.dllLoadedModule[34]=C:\WINDOWS\System32\powrprof.dllLoadedModule[35]=C:\WINDOWS\System32\profapi.dllLoadedModule[36]=C:\WINDOWS\System32\ole32.dllLoadedModule[37]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AGM.dllLoadedModule[38]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIB.dllLoadedModule[39]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\CoolType.dllLoadedModule[40]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\ACE.dllLoadedModule[41]=C:\WINDOWS\system32\uxtheme.dllLoadedModule[42]=C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\BAWHook.dllLoadedModule[43]=C:\WINDOWS\System32\MSCTF.dllLoadedModule[44]=C:\WINDOWS\System32\OLEAUT32.dllLoadedModule[45]=C:\WINDOWS\system32\dwmapi.dllLoadedModule[46]=C:\WINDOWS\System32\clbcatq.dllLoadedModule[47]=C:\WINDOWS\system32\dataexchange.dllLoadedModule[48]=C:\WINDOWS\system32\d3d11.dllLoadedModule[49]=C:\WINDOWS\system32\dcomp.dllLoadedModule[50]=C:\WINDOWS\system32\dxgi.dllLoadedModule[51]=C:\WINDOWS\system32	winapi.appcore.dllLoadedModule[52]=C:\WINDOWS\system32\RMCLIENT.dllLoadedModule[53]=C:\WINDOWS\system32\bcrypt.dllLoadedModule[54]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AXE8SharedExpat.dllLoadedModule[55]=C:\WINDOWS\System32\CRYPT32.dllLoadedModule[56]=C:\WINDOWS\System32\MSASN1.dllLoadedModule[57]=C:\WINDOWS\SYSTEM32\DPAPI.dllLoadedModule[58]=C:\WINDOWS\System32\TextInputFramework.dllLoadedModule[59]=C:\WINDOWS\System32\CoreUIComponents.dllLoadedModule[60]=C:\WINDOWS\System32\CoreMessaging.dllLoadedModule[61]=C:\WINDOWS\SYSTEM32
tmarta.dllLoadedModule[62]=C:\WINDOWS\SYSTEM32\wintypes.dllLoadedModule[63]=C:\WINDOWS\SYSTEM32\CLDAPI.dllLoadedModule[64]=C:\WINDOWS\SYSTEM32\FLTLIB.DLLLoadedModule[65]=C:\WINDOWS\SYSTEM32\AEPIC.dllLoadedModule[66]=C:\WINDOWS\SYSTEM32\cryptsp.dllLoadedModule[67]=C:\WINDOWS\system32\propsys.dllLoadedModule[68]=C:\WINDOWS\SYSTEM32\Msftedit.dllLoadedModule[69]=C:\Windows\System32\Windows.Globalization.dllLoadedModule[70]=C:\Windows\System32\Bcp47Langs.dllLoadedModule[71]=C:\WINDOWS\SYSTEM32\globinputhost.dllLoadedModule[72]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\BIBUtils.dllLoadedModule[73]=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7\IMSLib.dllLoadedModule[74]=C:\WINDOWS\System32\SETUPAPI.dllLoadedModule[75]=C:\WINDOWS\SYSTEM32\WINHTTP.dllLoadedModule[76]=C:\WINDOWS\system32\wbem\wbemprox.dllLoadedModule[77]=C:\WINDOWS\System32\WS2_32.dllLoadedModule[78]=C:\WINDOWS\SYSTEM32\wbemcomn.dllLoadedModule[79]=C:\WINDOWS\system32\wbem\wbemsvc.dllLoadedModule[80]=C:\WINDOWS\system32\wbem\fastprox.dllLoadedModule[81]=C:\WINDOWS\SYSTEM32\DEVOBJ.dllLoadedModule[82]=C:\WINDOWS\System32\WINTRUST.dllLoadedModule[83]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\sqlite.dllLoadedModule[84]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\IA32.apiLoadedModule[85]=C:\WINDOWS\SYSTEM32\WININET.dllLoadedModule[86]=C:\WINDOWS\SYSTEM32\iertutil.dllLoadedModule[87]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dllLoadedModule[88]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLLLoadedModule[89]=C:\WINDOWS\system32\mswsock.dllLoadedModule[90]=C:\WINDOWS\SYSTEM32\WINNSI.DLLLoadedModule[91]=C:\WINDOWS\System32\NSI.dllLoadedModule[92]=C:\WINDOWS\system32saenh.dllLoadedModule[93]=C:\WINDOWS\SYSTEM32\urlmon.dllLoadedModule[94]=C:\WINDOWS\System32\imagehlp.dllLoadedModule[95]=C:\WINDOWS\System32\msxml3.dllLoadedModule[96]=C:\WINDOWS\SYSTEM32\msiso.dllLoadedModule[97]=C:\WINDOWS\SYSTEM32\DNSAPI.dllLoadedModule[98]=C:\Windows\System32asadhlp.dllLoadedModule[99]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\Annots.apiLoadedModule[100]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.125_none_8e63f9450270aedd\gdiplus.dllLoadedModule[101]=C:\WINDOWS\System32\fwpuclnt.dllLoadedModule[102]=C:\WINDOWS\System32\schannel.dllLoadedModule[103]=C:\WINDOWS\SYSTEM32\mskeyprotect.dllLoadedModule[104]=C:\WINDOWS\SYSTEM32
crypt.dllLoadedModule[105]=C:\WINDOWS\SYSTEM32\NTASN1.dllLoadedModule[106]=C:\Windows\System32\cryptnet.dllLoadedModule[107]=C:\WINDOWS\system32
cryptsslp.dllLoadedModule[108]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\SendMail.apiLoadedModule[109]=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\plug_ins\EScript.apiLoadedModule[110]=C:\WINDOWS\System32\PSAPI.DLLLoadedModule[111]=C:\WINDOWS\SYSTEM32\WINMM.dllLoadedModule[112]=C:\WINDOWS\SYSTEM32\WINMMBASE.dllLoadedModule[113]=C:\WINDOWS\SYSTEM32\MAPI32.DLLLoadedModule[114]=C:\Windows\System32\oleacc.dllLoadedModule[115]=C:\Windows\System32\Windows.StateRepositoryPS.dllLoadedModule[116]=C:\WINDOWS\SYSTEM32\mmgaclient.dllLoadedModule[117]=C:\WINDOWS\system32\mmgaproxystub.dllState[0].Key=Transport.DoneStage1State[0].Value=1OsInfo[0].Key=vermajOsInfo[0].Value=10OsInfo[1].Key=verminOsInfo[1].Value=0OsInfo[2].Key=verbldOsInfo[2].Value=16299OsInfo[3].Key=ubrOsInfo[3].Value=125OsInfo[4].Key=verspOsInfo[4].Value=0OsInfo[5].Key=archOsInfo[5].Value=9OsInfo[6].Key=lcidOsInfo[6].Value=1033OsInfo[7].Key=geoidOsInfo[7].Value=244OsInfo[8].Key=skuOsInfo[8].Value=48OsInfo[9].Key=domainOsInfo[9].Value=0OsInfo[10].Key=prodsuiteOsInfo[10].Value=256OsInfo[11].Key=ntprodtypeOsInfo[11].Value=1OsInfo[12].Key=platidOsInfo[12].Value=10OsInfo[13].Key=srOsInfo[13].Value=0OsInfo[14].Key=tmsiOsInfo[14].Value=43498OsInfo[15].Key=osinstyOsInfo[15].Value=1OsInfo[16].Key=ieverOsInfo[16].Value=11.125.16299.0-11.0.49OsInfo[17].Key=portosOsInfo[17].Value=0OsInfo[18].Key=ramOsInfo[18].Value=7912OsInfo[19].Key=svolszOsInfo[19].Value=475OsInfo[20].Key=wimbtOsInfo[20].Value=0OsInfo[21].Key=blddtOsInfo[21].Value=170928OsInfo[22].Key=bldtmOsInfo[22].Value=1534OsInfo[23].Key=bldbrchOsInfo[23].Value=rs3_releaseOsInfo[24].Key=bldchkOsInfo[24].Value=0OsInfo[25].Key=wpvermajOsInfo[25].Value=0OsInfo[26].Key=wpverminOsInfo[26].Value=0OsInfo[27].Key=wpbuildmajOsInfo[27].Value=0OsInfo[28].Key=wpbuildminOsInfo[28].Value=0OsInfo[29].Key=osverOsInfo[29].Value=10.0.16299.125.amd64fre.rs3_release.170928-1534OsInfo[30].Key=buildflightidOsInfo[31].Key=editionOsInfo[31].Value=ProfessionalOsInfo[32].Key=ringOsInfo[33].Key=containeridOsInfo[34].Key=containertypeOsInfo[35].Key=eduOsInfo[35].Value=0FriendlyEventName=Stopped workingConsentKey=APPCRASHAppName=Adobe Acrobat DCAppPath=C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exeNsPartner=windowsNsGroup=windows8ApplicationIdentity=E1D6BDAEB28EB6728BEFB9090400748BMetadataHash=-1804071071

ashutomi · Answer

Hi, Please try the following stepsCheck if your computer shows 2 instances of Office Apps. Like 2 Access, Excel, Outlook etc.One of them is from My Office App downloaded from MS Store. The other one is the installation on the computer (You will see only this one in Control Panel). If you see 2 instances of outlook, uninstall the one from the My Office App Store. Make Outlook as the Default app for mail. Try to send the PDF as email attachment. Hope this works for you. Thanks and Regards,Ashutosh

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