Skip to main content
M
michaeld15084896
Participant
May 4, 2017
質問

Acrobat DC / Adobe ID - Message no connection to the internet

I installed the full version of Acrobat DC.

I can not connet to my Adobe ID account with this installation.

Get the message no connection to the internet...

When I work with Acrobat Reader DC everything is working fine.

During the installation of Acrobat DC I also got the message - no connetion to the internet. Download the Installation file on an USB Stick on an other PC

Can someone help me out?

Thanks

Michael

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 4, 2017

you have a subscription or you have a perpetual license?

can you confirm that you can connect to the secure adobe servers*?

* for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

M
michaeld15084896作成者
Participant
May 4, 2017

I have a perpetual license (Acrobat Pro DC 2015) which I have activated already with help of the "unconnected" process

I have full conncetion and to the internet with all my other application on the PC can connect to the secure adobe servers

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices