Acrobat dc crashes when extracting pages from pdf

I experienced this issue this week and here are my findings; Tested with Adobe Acrobat Standard; Adobe Acrobat Professional; ad 2025 Adobe Acrobat DC on pdf files generated from MS Word/Office 365.  The documents contained about 40+ to 360 pages with survey questions; spreadsheet imports; word tables; and fill in forms. 

Problem: When attempting to extract customer responses or findings to support the user's requests, the pages were selected, and Adobe would crash and no files would extract; simple logic said to test on another system; same results; 

• Tested the Save As method and it did not resolve the issue
• Resorted to "keep it simple" Basic troubleshooting
  • Test extracting one page at a time until it fails;  This worked great, we were able to identify the culprit.  It was a empty Word dialogue box.
  • The pages where the dialogue boxes had an entry, extracted from the pdf without issue.
  •  Revisited MS Word and printed the empty survey form and no issues initially.  It is possible when the surveys are used on a website or in DocuSign, when the files are rendered into a PDF something is occurring to blank dialogue pages and it fails to extract.
  • Work around:  On our Surveys or other forms, we add placeholder text, such as, "n/a" or "no response".  

Great! Good to hear that the issue got fixed, and thank you so much for sharing the workaround which is going to help others. And great job troubleshooting  that and finding a solution.

Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.

Hello Barbara,

Sorry for the delay in response to your query and apologize for the inconvenience caused. I am following up to check is the issue is resolved by trying to export the PDF to postscript. Let us know about the status.

Regards,

Anand Sri.

Just an update on my previous. I am still encountering this issue, and I did try deleting all tags. That works, and leaves the bookmarks in place, so it is preferable to exporting to postscript.

I ran into this as well. If I exported to postscript and recreated the pdf, I could extract pages, but that process also seemed to remove all of the bookmarks (TOC). I did not try Save As. I will try that next time if this recurs.

Hello darinb76915593

We apologize for the inconvenience caused, as per the description above the Acrobat DC is crashing while extracting pages from a PDF file, Is that correct?

As you have mentioned that you have tried repairing, reinstallation but it's still crashing. Please open the file which is crashing and then select File>Save As from the File menu and save under a new file name.

It's important that you use the Save As option only because Acrobat will try to recreate the PDF file from scratch. Then try to extract the pages from the PDF file.

If the issue persists, please share the following details:

• Dot version of Adobe Acrobat DC installed, please refer to the URL to identify Identify the product and its version for Acrobat and Reader DC
• If the issue is with one specific file, is it possible to share the file with us so that we can investigate, to share the file refer to How to share a document

Hope this helps and let us know how it goes.

Regards,

Anand Sri.