Acrobat DC includes Acrobat X 10.1.1?

Hi Michael,

Apologies for the late reply, I hope you were able to fix it by now. As you have two icons in CC Desktop App one for Acrobat DC and another for Acrobat X, I believe that the Acrobat X was not completely removed from your system and some files are still present that is causing the issue.

• You may try to remove the Adobe Acrobat X files using Adobe cleaner tool using the link - Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, Please scroll down and download the cleaner tool for Acrobat x as shown in the picture

• Once done with the cleaning, reboot the system and check.

I hope this will help, do let us know the results.

Regards,

Amal

I forgot to clarify that this last part of my post of using registry is only useful to you if when you login using windows computer and still shows both products.

If patience and curiosity are second nature to you, keep
reading.

The screenshot you posted is the Adobe Creative Cloud app that is installed in your Win10 computer and is a new app.

I didn't recognized the interface in the picture because I never use these apps in my computer or at work. They just run unannounced in the background.

I am going to give you some pointers but these are my personal notes on how to approach the issue; in no way it represents training or a background obtained through Adobe, Microsot certifications. Much less it compares to the help and service you could (and should) obtain from calling the 800 number.

So, here we go:

On one side you have a perfectly working computer, and on the other side of the mirror, It seems like in the past you had a paid subscription of Acrobat 10 with an older version of Windows.

1. With the Adobe Cloud app check if it is notifying you of doing an updates. In any case I've read recently that there are three ways of performing an uninstall of creative cloud apps; you already tried using the desktop app and you mentioned the Adobe X still shows.

2. Since you don't have an option to uninstall Acrobat X when you click on the three dots, see if, while online, opening Adobe DC or any installing any new  app listed there, followed by logging out immediately , and then followed by signing back in takes care of this issue.

You can access Creative Cloud itself on the web here:

https://www.adobe.com/index2.html

If non of that worked , download the standalone version of  Adobe X, install it in your desktop and uninstall using Windows  followed by a reboot of your PC.

In addition, here is a link to uninstall the Creative Cloud App itself, just in case you need to do that in further troubleshooting :

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

And heck out this link: h t t p s://havecamerawilltravel.com/photographer/remove-duplicate-adobe-apps/  and see if it also helps.

On a side note, I would also check in your windows control panel; go to settings and in "uninstall programs/features"  see if that version of Acrobat X is still installed in that system. If it is, remove it.

Lastly, but nonetheless,  I am not fully convinced if by going to the registry would help... but what the heck... if you read this far lets go and also try and check the following key:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\AdobeAcrobat\10.0\FeatureLockDown

Make sure that  the D_Word value has a "0" not a "1".

Good luck!  And please post back to see if any of these helped.

Never mind... you already said you have a Mac.

What I meant is, did you accessed the Adobe Creative Cloud from a mobile device when you too the screenshot of the image reference above?

Apologies and thank you try67.

I thought Mr. Hoffman was inquiring about something related that I  watched last night in youtube,

It had to do with opening adobe acrobat and then  it would show two options of adobe products to work with;  someone was asking in an old thread how to remove that.

But now that I see the image above Mr. Hoffman , how do you get the view of  "MY APPS & SERVICES" in windows 10 is your windows in tablet mode but any chance?

Because that image that you posted looks more like when you do it from a mobile phone, and I've been trying to see a similar menu in Creative Cloud or my desktop and it does not gets displayed like that.

You have to do this from your Adobe Acrobat DC product

See if going to TOOLS ----> PREFERENCES ------- > uncheck "Show the Run Action Confirmation dialogue" works for you

No, it doesn't. My guess is it identified an old version that was (once) installed on your machine.