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prems86833955
Participant
February 3, 2017
Answered

Acrobat DC not compatible with MacOS Sierra 10.12.3?

  • February 3, 2017
  • 1 reply
  • 5875 views

Installed this update, and now Acrobat DC (I have used it from Creative Cloud for 1.5 yrs) will not open. An error window comes up that it is not compatible with this version of the OS. Tried uninstalling and reinstalling, and the installation fails.

What gives? Any workaround? Thanks.

This topic has been closed for replies.
Correct answer kglad

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file which may be hidden on your computer. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Locate the OPM.db file in the

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

restart your cc desktop app

retry installing

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 3, 2017

works for me.

reset your preferences :  https://forums.adobe.com/thread/1595848?start=0&tstart=0

P
prems86833955Author
Participant
February 3, 2017

Thanks, but no dice. Still get the following error:

Adobe Acrobat cannot be opened because of a problem.

Check with the developer to make sure Adobe Acrobat works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple.

Again, uninstalled and then reinstalled Acrobat DC from Creative Cloud. It uninstalls, then on reinstall at about 84% says "installation failed," and details show it cannot execute one of the packages for OS interface. I think this is not going to be a simple fix.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 3, 2017

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file which may be hidden on your computer. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Locate the OPM.db file in the

\User\<user name>\Library\Application Support\Adobe\OOBE folder.

restart your cc desktop app

retry installing

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