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Rich_PI
Rich_PI
Participating Frequently
June 20, 2018
Answered

Acrobat DC "(Not Responding)" Prompt - Windows 10

  • June 20, 2018
  • 1 reply
  • 27022 views

I am running Creative Cloud along with the full version of Acrobat DC. Up until recently all this worked well on this Windows 10 machine. Now, more often than not, when opening a PDF or working with a PDF (editing, form making, optimizing, etc.) I will get a (Not Responding) prompt in the title bar. It seems fairly random and can happen during any function. If I wait the program generally doesn't crash it will eventually respond but I'll often have to redo the function I just tried. This can't be right and what a time waster this is. On occasion it does crash the application and I'll have to restart Acrobat. Has anyone had this problem as well? Is there something I can do or is it possibly the hardware (PC too old)?

    This topic has been closed for replies.
    Correct answer Abambo

    I experience the same problems and by comparing different machines, I can confirm that the biggest performance troubles are caused by not having a SSD disk. A stricter corporate firewall could also try to block some of the call-home-functions of Acrobat.

    The indications above are the most important differences between my office computer and my home computer. My home computer performs miles better than my office computer, despite the fact that the graphics is lower-end and the processor 2 generations behind the office computer's processor.

    Step 2 can be done on your own and that helps sometimes.

    Step 3 points to outdated information as it still talks about QUICKTIME, not in a context relevant to Acrobat, but QUICKTIME is clearly outdated software and should be removed from your system...

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    June 21, 2018

    Hi Rich_PI,

    As per the issue description mentioned above, Acrobat doesn't respond when opening or working with a pdf, is that correct?

    Try following troubleshooting steps:

    1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

    2- If that doesn't work, reset preferences for Acrobat using the steps given here: How to reset Preference settings in Acrobat.

    3- If issue still persists, try the steps given in this link: Troubleshoot Windows system errors, freezes | Adobe software

    Let us know if you need any help.

    Shivam

    Rich_PI
    Rich_PIAuthor
    Participating Frequently
    July 6, 2018

    Acrobat will randomly (at least it seems that way) flash a "(Not Responding)" prompt in the title bar while I'm working on a PDF. Rarely will the application completely crash. It literally wont respond for a few seconds and then come back. I'm able to proceed after that. It has only crashed completely if I am impatient and start clicking around (I don't do that anymore). It is the latest version. Creative Cloud checks for updates daily. I will try steps 2 and 3 if it doesn't require an Admin login. If it does I will refer all this to the IT Dept.

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    July 6, 2018

    I experience the same problems and by comparing different machines, I can confirm that the biggest performance troubles are caused by not having a SSD disk. A stricter corporate firewall could also try to block some of the call-home-functions of Acrobat.

    The indications above are the most important differences between my office computer and my home computer. My home computer performs miles better than my office computer, despite the fact that the graphics is lower-end and the processor 2 generations behind the office computer's processor.

    Step 2 can be done on your own and that helps sometimes.

    Step 3 points to outdated information as it still talks about QUICKTIME, not in a context relevant to Acrobat, but QUICKTIME is clearly outdated software and should be removed from your system...

    ABAMBO | Hard- and Software Engineer | Photographer
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