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donw6136185
Participant
November 4, 2016
Answered

Acrobat DC Standard - PDF Printer Not Installed

  • November 4, 2016
  • 2 replies
  • 11466 views

I'm in the process of testing out Acrobat DC Standard for my company.  We are currently running Windows 7 Enterprise 64-bit for our workstations.  I've uninstalled Acrobat XI Standard, and then installed DC.  No Adobe PDF printer is created.  I have uninstalled / reinstalled / repaired installation from help menu, but still the printer does not appear.

Any suggestions or recommendations?  Thanks in advance!

This topic has been closed for replies.
Correct answer sb116

Hi Donw6136185

Please note that Adobe PDF Printer functionality to create PDF Files is only available with Adobe Acrobat ( paid version) and not Adobe Reader (free version).

And since you have already tried the repair and installation and un installation, please try the manual installation steps below:

1. Click Start> Control Panel> Devices and Printers

2. Select Add a printer

3. Select Add a local printer

4. Check Use an existing port and select Documents\*.pdf (Adobe pdf) from the drop down. Click Next

5. Click the Have Disk button

6. Click the Browse button

7. Navigate to C:\Program Files (x86\Adobe\Acrobat|Xtras\Adobe PDF

8. Select AdobePDF.inf from the list, then click the OK button

9. You will see many Adobe PDF Converters in the list, however count six down from the top and click Next ( you may need to try this numerous times to find the correct Converter from the list that works with your version of windows)

10. Name your printer, eg. Adobe PDF

11. Follow the rest of the prompts  and your PDF printer should be installed.

Let me know if the issue still persists.

Thanks,

Supriya

2 replies

D
donw6136185Author
Participant
November 7, 2016

Thanks!  I was able to add it manually.  Not sure why it wouldn't add it automatically though in the first place.

S
sb116
Participating Frequently
November 7, 2016

Glad, it worked for you.

Please let me know if you need any help in future.

Thanks,

Supriya

D
dons3060808
Participant
September 6, 2017

I have a license for Creative Cloud and I am also unable to get the PDF printer installed.  I have tried the above instructions but I receive an error that says the file is unable to be found. 

S
sb116Correct answer
Participating Frequently
November 4, 2016

Hi Donw6136185

Please note that Adobe PDF Printer functionality to create PDF Files is only available with Adobe Acrobat ( paid version) and not Adobe Reader (free version).

And since you have already tried the repair and installation and un installation, please try the manual installation steps below:

1. Click Start> Control Panel> Devices and Printers

2. Select Add a printer

3. Select Add a local printer

4. Check Use an existing port and select Documents\*.pdf (Adobe pdf) from the drop down. Click Next

5. Click the Have Disk button

6. Click the Browse button

7. Navigate to C:\Program Files (x86\Adobe\Acrobat|Xtras\Adobe PDF

8. Select AdobePDF.inf from the list, then click the OK button

9. You will see many Adobe PDF Converters in the list, however count six down from the top and click Next ( you may need to try this numerous times to find the correct Converter from the list that works with your version of windows)

10. Name your printer, eg. Adobe PDF

11. Follow the rest of the prompts  and your PDF printer should be installed.

Let me know if the issue still persists.

Thanks,

Supriya

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