Acrobat DC Toshiba Printer - random bold lines in text when printing

Question

Hello,I had an error last week where good old microsoft says it needs to go online and update our driver for the printer, which I declined the update. We're on a network printer with a Toshiba 5506ac (a lite production printer), but I couldn't print anymore. I had to uninstall the driver, but when I went and downloaded it again off the company server I'm now getting issues where the text will randomly bold a line of text, and makes the font thicker. I've been on the phone with tech support for the printer for two days now trying to get this fixed. We've tried the PCL driver, and a PS driver (both of which are not calibrating to the true to the Panatone colours) but both are still creating this random bolding issue. My coworker who has the same software setup (Windows 7 Professional, Acrobat DC, print driver from the server, etc) as I do is printing fine, no random boldness.They had me do a test and print with a different free PDF reader, which the problem did not happen however the quality is not as good on our photos and company logo is lost compared to the Acrobat print job. So they've determined it's an issue within acrobat.Has anyone else come across this?

ls_rbls · Answer

Hi,

I have to ask if this is happening with every and any PDF file or just with one PDF document?

I have not come accross this but I see that is very common that Windows 10 users report printing issues when an upgrade to windows 10 from windows7 is forced in a system, or , when Windows 10 performed an unsupervised system update.

My question is if this is happening in all of your Windows10 computers or just one. Also, when you say the company server are you referring to a network shared folder that users can grab the print drivers from, OR, is it actually a print driver that is part of a network share in a domain?

If it is hapening in any given Windows 10 box here are a few suggestions:

Manually force an installation of the e-Bridge full installer locally in that computer, which is less outdated than the current drivers that were pushed out in the support website back in 2018.
If for some reason you can't use the eBridge full installer in both the print server computer or the client computer, then keep in mind that the individual drivers that currently do work in all of your older windows 7 computers maybe 32bit instead of 64bit. See if by installing the 64bit version of the driver in Windows 10 works
Alternatively, also try rolling back the misbehaving print driver in Windows 10 to an older version (if available from the vendor support website and avoid letring Wi dows 10 detect and install its own universal driver version
You may also try the Program Compatibility Troubleshooter in Windows 10 for that print driver and test the wizard to run it with an older version of Windows
Ensure that all MIME types and .Net dependencies are also current, properly updated in the print server
Create a new user profule in the misbehaving windows10 computer and test the troubleshooting methods that the support rep gave you before. This is to rule out if something is bad in the current roaming user profile

If none of the suggestions above prove to be relevant, then the next step should be to test and configure a preflight printing profiles

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