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Acrobat keeps asking to sign in

Adobe Employee ,
Oct 21, 2020

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Acrobat keeps asking to sign in/repetitive sign-in prompt.

 

Acrobat/Creative Cloud signs you out or asks you to sign in repeatedly.

 

Here’s what to do when you can’t sign in to Acrobat/Creative Cloud apps, you’re unexpectedly signed out of Acrobat/Creative Cloud, or you’re required to sign in multiple times.

 

Check for Acrobat app updates

  • Click on the help menu of Acrobat.
  • Select Check for updates.
  • Reboot the machine after updating Acrobat.

 

If the Creative Cloud Desktop app is installed. Check for Creative Cloud desktop app updates.

  • Click the Creative Cloud desktop icon in the taskbar (Windows) or Apple menu bar (macOS), to open the Creative Cloud desktop app.
  • In your profile menu, click Sign out.
  • Sign in again to your Adobe account.
  • If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update appears. Click Update.

 

 

Windows users, try this next

  • If you’re using Internet Explorer on a Windows system, you may have a network issue. Setting auto-detection of LAN settings may solve them.
  • Quit the Creative Cloud desktop app.
  • In Internet Explorer, choose Settings, then Internet Options.
  • In the Connection panel, click LAN settings.

 

AnandSri_1-1603293922114.png

 

 

  • Select the Automatically detect settings option, and deselect the Use automatic configuration script, and Use a proxy server for your LAN options. Click OK.
  • AnandSri_2-1603294111267.png

     

  • Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.
  • Launch the Creative Cloud desktop app and sign in to your Adobe account.

 

 

Windows users, ensure that WMI service is running
The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service is not running, your sign-in credentials will become invalid after some time has passed. By ensuring that the winmgmt service is running, your desktop app sign-in will work continuously.

For more information on how to start the WMI service, see the following Microsoft documentation: Starting and Stopping the WMI Service

 

 

Resolve issues while retrieving or storing license information
Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer. Follow these steps to resolve this issue.

 

  • MAC OS
  • Go to Applications > Utilities > Keychain Access.
  • In the upper-left corner, under Keychains, click log in.
  • Remove the following entries. To remove them, right-click and select Delete.

Adobe User Profile Info
Adobe User OS Info

AnandSri_3-1603294362061.png

  • Relaunch the Creative Cloud desktop app.

 

 

  • WINDOWS
    Open Services manager (press the Start key and type Services).
  • In the list of Services, right-click on Credential Manager.
  • Click Restart.

AnandSri_4-1603294478251.png

  • Relaunch the Creative Cloud desktop app.

 

 

Uninstall Acrobat/Creative Cloud Desktop app.

 

 

 

Did you find it helpful? If yes, share your experience with us: Join the conversation here. We are listening!

To discover a host of other great features added in a recent update- Go straight to: Troubleshoot Creative Cloud activation errors | Purchased Creative Cloud apps appear as trial versions

 

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Acrobat keeps asking to sign in

Adobe Employee ,
Oct 21, 2020

Copy link to clipboard

Copied

Acrobat keeps asking to sign in/repetitive sign-in prompt.

 

Acrobat/Creative Cloud signs you out or asks you to sign in repeatedly.

 

Here’s what to do when you can’t sign in to Acrobat/Creative Cloud apps, you’re unexpectedly signed out of Acrobat/Creative Cloud, or you’re required to sign in multiple times.

 

Check for Acrobat app updates

  • Click on the help menu of Acrobat.
  • Select Check for updates.
  • Reboot the machine after updating Acrobat.

 

If the Creative Cloud Desktop app is installed. Check for Creative Cloud desktop app updates.

  • Click the Creative Cloud desktop icon in the taskbar (Windows) or Apple menu bar (macOS), to open the Creative Cloud desktop app.
  • In your profile menu, click Sign out.
  • Sign in again to your Adobe account.
  • If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update appears. Click Update.

 

 

Windows users, try this next

  • If you’re using Internet Explorer on a Windows system, you may have a network issue. Setting auto-detection of LAN settings may solve them.
  • Quit the Creative Cloud desktop app.
  • In Internet Explorer, choose Settings, then Internet Options.
  • In the Connection panel, click LAN settings.

 

AnandSri_1-1603293922114.png

 

 

  • Select the Automatically detect settings option, and deselect the Use automatic configuration script, and Use a proxy server for your LAN options. Click OK.
  • AnandSri_2-1603294111267.png

     

  • Restart your computer, and then repeat steps 1 through 4 to ensure that the LAN settings changes were retained.
  • Launch the Creative Cloud desktop app and sign in to your Adobe account.

 

 

Windows users, ensure that WMI service is running
The Creative Cloud desktop app manages your account information using the Windows Management Instrumentation (WMI) service. If this service is not running, your sign-in credentials will become invalid after some time has passed. By ensuring that the winmgmt service is running, your desktop app sign-in will work continuously.

For more information on how to start the WMI service, see the following Microsoft documentation: Starting and Stopping the WMI Service

 

 

Resolve issues while retrieving or storing license information
Adobe apps must store and retrieve license information on your computer. Occasionally, an app is unable to store or retrieve this information because of issues in the license storage on your computer. Follow these steps to resolve this issue.

 

  • MAC OS
  • Go to Applications > Utilities > Keychain Access.
  • In the upper-left corner, under Keychains, click log in.
  • Remove the following entries. To remove them, right-click and select Delete.

Adobe User Profile Info
Adobe User OS Info

AnandSri_3-1603294362061.png

  • Relaunch the Creative Cloud desktop app.

 

 

  • WINDOWS
    Open Services manager (press the Start key and type Services).
  • In the list of Services, right-click on Credential Manager.
  • Click Restart.

AnandSri_4-1603294478251.png

  • Relaunch the Creative Cloud desktop app.

 

 

Uninstall Acrobat/Creative Cloud Desktop app.

 

 

 

Did you find it helpful? If yes, share your experience with us: Join the conversation here. We are listening!

To discover a host of other great features added in a recent update- Go straight to: Troubleshoot Creative Cloud activation errors | Purchased Creative Cloud apps appear as trial versions

 

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

9.2K

Likes

Translate

Translate

Report

Report
Oct 21, 2020 2