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J
joee32870442
Participant
December 10, 2019
Answered

Acrobat Pro DC 2015 Not Scanning with New HP OfficeJet Pro 9010

  • December 10, 2019
  • 1 reply
  • 2284 views

I have regularly used Acrobat Pro DC to scan from my (now dead) HP Photosmart 7525 multifunction device. I used to select the TWAIN driver to make it work, but it worked. With this device now dead, I updated to the HP OfficeJet 9010.

 

Thus far, I have been unable to use the document feeder successfully with Acrobat. It works fine in the HP Smart software/app, but I annotate and edit my scans for future reference, and just generally like the Acrobat platform for this work.

 

For a little bit it was crashing in the middle of my scans, until I removed the HP OCR program I.R.I.S. Now even when I only use Custom Scan since this is the only way I can get any scanning from the document feeder, and that only because it allows me to select to Show Scanner's Native Interface, it still only scans one page out of the two that I put in the feeder.

 

I feel like I am missing out on something since I had my old HP working nicely for any scanner mode option that Acrobat offers as presets. Acrobat won't let me edit any of the other presets with any of the three drivers that show up in the scanner selection box. Two are labeled WIA and one is labeled TWAI (which I guess is probably TWAIN but it got cutoff due to a field length issue).

 

It does allow me to scan from the flatbead all day long, but most everything I scan is a multipage document, and the flatbed is not a reasonable solution for me in most cases.

This topic has been closed for replies.
Correct answer joee32870442

Hello Gaurav,

Thank you for reaching out.

1. and 2.  Acrobat Version is 2015 Release (Classic) 2015.006.30306 

3. I am running Windows 10 Pro, on a 64 bit operating system

 

As a followup, last night I was able to establish a work around. Or perhaps this is the best solution. I took the following steps:

1. Looking at my menu for HP solutions that might help drive the right parameters to Adobe, and knowing that TWAIN worked for me with my last HP multi-function, I found HP TWAIN Administration on my menu.

2. On the next screen that popped up (below), I clicked on the source (only one is listed since I only have one), and clicked on the Select button.

.

3. My system then brought up the following page, on which I just made sure that the settings that I wanted were set, and clicked Save. Key for me was the Source setting being "Document Feeder if loaded".

Once I clicked Save here, the HP screen closed. I went back to Acrobat Pro DC and started a scan, and everything seems to work as it did with my old scanner. I don't know if this is the best way to accomplish my objective, and I am open to better suggestions, but this does work for me.

1 reply

G
Adobe Employee
gauravm7108785417141858
Adobe Employee
December 12, 2019

Hi,

Thank you for reporting the issue. Can you please provide us the details of the following:

  1. Acrobat Version -  Please share the screenshot of the Acrobat version screen
  2. Go to help -> About Acrobat ... and take a screenshot
  3. Operating system (Mac/Win)

Regards,

Gaurav Maheshwari

J
joee32870442AuthorCorrect answer
Participant
December 12, 2019

Hello Gaurav,

Thank you for reaching out.

1. and 2.  Acrobat Version is 2015 Release (Classic) 2015.006.30306 

3. I am running Windows 10 Pro, on a 64 bit operating system

 

As a followup, last night I was able to establish a work around. Or perhaps this is the best solution. I took the following steps:

1. Looking at my menu for HP solutions that might help drive the right parameters to Adobe, and knowing that TWAIN worked for me with my last HP multi-function, I found HP TWAIN Administration on my menu.

2. On the next screen that popped up (below), I clicked on the source (only one is listed since I only have one), and clicked on the Select button.

.

3. My system then brought up the following page, on which I just made sure that the settings that I wanted were set, and clicked Save. Key for me was the Source setting being "Document Feeder if loaded".

Once I clicked Save here, the HP screen closed. I went back to Acrobat Pro DC and started a scan, and everything seems to work as it did with my old scanner. I don't know if this is the best way to accomplish my objective, and I am open to better suggestions, but this does work for me.

G
Adobe Employee
gauravm7108785417141858
Adobe Employee
December 17, 2019

Hi,

 

Thanks for confirming.

 

Regards,

Gaurav Maheshwari

 

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