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yapp1212
Known Participant
October 16, 2019
Question

Acrobat Pro DC 2019 - Windows 10

  • October 16, 2019
  • 3 replies
  • 14112 views

Hi, I have installed Acrobat Pro DC 2019 version 2019.010.20099, when I run the program to open a pdf for the first time, the software open the pdf.

I close it and I open a second time a new pdf, the software does not open the pdf, but it run in the background process Windows because I see it in the tasks panel but it does not open the pdf, is it a bug or an existing update for that or tell me what to do.

 

I did a little video, I thing the Acrobat don't want to open a second pdf as soon as I go to edit my right tools and you can also the reset my tools when I close the 2 process in the task panel.

 

https://www.loom.com/share/fac107ea8a8742c5aebc7965fad6a1fa

 

Thank you 

    This topic has been closed for replies.

    3 replies

    Meenakshi Negi
    Meenakshi Negi
    Legend
    October 17, 2019

    Hi Yapp,

     

    The version 19.012.20040 is not the latest version. Please try to download and install the latest version from here https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

     

    Let us know if the issue persists.

     

    Regards,

    Meenakshi

    Meenakshi Negi
    Meenakshi Negi
    Legend
    October 16, 2019

    Hi Yapp,

     

    As you recieve the fatal error message, does it appear after updating the applicaton or with the same version as mentioned above?

    Please try the troubleshooting steps provided here https://helpx.adobe.com/in/acrobat/kb/failed-to-connect-to-dde-server.html

    Check if that makes any difference.

     

    Let us know how it goes.

     

    Regards,

    Meenakshi

     

    Y
    yapp1212Author
    Known Participant
    October 16, 2019

    .

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 16, 2019

    Hey there!

     

    Thanks for sharing video, it helped understanding the exact issue. As shared, the Acrobat Pro DC you are working on is version 2019.010.20099. 

     

    Acrobat and Reader official update (2019.021.20047) is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates>Reboot system
    More information about this release is here: Release Notes | Adobe Acrobat, Reader https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

     

    Try installing the latest patch and see if this changes the application's behavior. 

     

    Thanks,

    Akanchha 

    Y
    yapp1212Author
    Known Participant
    October 16, 2019

    When you talk the patch is the update right ?

     

    I also have this message error;

     

     

    Also just let you know that I have installed the same file on my other computer in Windows 10 ENterprise and I dont have this issue.

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