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ArchitectOffice
ArchitectOffice
Participant
May 8, 2018
Answered

Acrobat Pro DC does not print in landscape mode from Mac Sierra to HP wideformat DesignJet T930

  • May 8, 2018
  • 2 replies
  • 6368 views

Hi,

We have a brand new HP DesignJet T930 which is a 36" wide-format printer. Most of our computers are Macs running Sierra. And our Adobe apps are latest version from Adobe Creative Cloud.

Since we purchased the printer five weeks ago, we have been trying every possible option (factory resets, changing paper brand, changing hardware components, many driver re-installs) to print in landscape mode. The problem has been trouble-shot thoroughly by HP. Finally today, a third technician discovered that we could print in landscape mode from Autocad and Preview; both of these programs have a print dialogue that has an option called 'Finishing'; under this tab, you can click 'Autorotate' (not the same 'autorotate' as in the main print window) and print in landscape mode.

see 'autorotate' is checked under Finishing option:

When printing with Acrobat, the 'Finishing' tab is not available. And the typical landscape mode, or auto portrait/landscape modes in the main window do not work.

The auto portrait/landscape option is checked. There is no 'Finishing' option as there is when printing from Autocad or Preview.

ThreeHP technicians and many phone calls, and every print configuration that we tried, we cannot print from Adobe Acrobat in landscape mode. HP claims now that this is an Adobe issue.

If anyone has had experience with this, please let us know.

MB

This topic has been closed for replies.
Correct answer ArchitectOffice

You are printing on 2 different printers. In the first case you’re using an HP Designjet plotter, in the second case you’re using a Brother printer.


Hi Abambo,

Thanks for following up. Yes I had sent the wrong screenshot.

And you are right, the answer is in Printer Settings/Finishing options. However, HP has two drivers, raster and postscript (for those who are new to this problem), and only the raster one gives you the additional options under Finishing that allow autorotate.

HP's postscript driver does NOT have detailed printer settings. When using the postscript, the 'Finishing' tab does NOT give you an autorotate option. See below:

But when you use the raster driver and click on 'Finishing', then you get a few more options including Autorotate. see below:

And there you can rotate the paper.

Thank you for your help and follow through. I will send this info to HP so they can have it in their documentation and share with others who run into the same problem.

All best,

MB

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 10, 2018

Go to Printer and you will see all Printer specific settings that have been programmed by HP. Unfortunately Acrobat can only access features that are advertised through the MacOS API to the applications (that's why they are there). HP does not conform to this. So you need to take the way around with the "Printer..." dialogue.

ABAMBO | Hard- and Software Engineer | Photographer
ArchitectOffice
ArchitectOfficeAuthor
Participant
May 10, 2018

Thanks, Abamho.

The printer specific settings programmed by HP give you different options from different applications, weirdly. Through Preview and Autocad, you can get the 'Finishing' option that has the autorotate option, as shown here:

Through Acrobat, the Finishing option does not appear.....


If Adobe could give a work-around here, it would resolve the issue.

ArchitectOffice
ArchitectOfficeAuthorCorrect answer
Participant
May 14, 2018

You are printing on 2 different printers. In the first case you’re using an HP Designjet plotter, in the second case you’re using a Brother printer.


Hi Abambo,

Thanks for following up. Yes I had sent the wrong screenshot.

And you are right, the answer is in Printer Settings/Finishing options. However, HP has two drivers, raster and postscript (for those who are new to this problem), and only the raster one gives you the additional options under Finishing that allow autorotate.

HP's postscript driver does NOT have detailed printer settings. When using the postscript, the 'Finishing' tab does NOT give you an autorotate option. See below:

But when you use the raster driver and click on 'Finishing', then you get a few more options including Autorotate. see below:

And there you can rotate the paper.

Thank you for your help and follow through. I will send this info to HP so they can have it in their documentation and share with others who run into the same problem.

All best,

MB

ArchitectOffice
ArchitectOfficeAuthor
Participant
May 10, 2018

Here is a reply by a very helpful person on the HP wide-format forum which gets close to identifying the problem, and resolving the issue [though not completely yet]:

I think the issue issue you are running into may be application dependent.  The large format arena is different than standard office printing.

With the LFP devices laying a document out on roll feed paper can be tricky.  To assist with this HP created a PDF workflow called HP Print Preview.  The problem is that Adobe apps do not play friendly with PDF workflows.  You always get an error when selecting a workflow.

Depending on what you are trying to print you can save the document to a PDF and then opening it in Preview.

Then when you select print there will be a PDF menu on the bottom left of the print window.  Select this and choose HP Print Preview.

Screen Shot 2018-05-08 at 4.20.26 PM.png

From here you can manually control all the aspects of the layout on the roll media.

Screen Shot 2018-05-08 at 4.21.14 PM.png

It's been a while since I worked with LFP devices so I am unsure if there is a another way to get around the Adobe limitations.

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