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glaustin
Inspiring
July 9, 2012
Answered

Acrobat X Pro Stopped Working

  • July 9, 2012
  • 11 replies
  • 97340 views

Hi Guys

I'm running the CS6 Master Collection on Win7 64bit, which was installed during May.

Today I tried to open a pdf document and although it shows in the browser preview pane, the document would not open. I then found the same trying to open other documents from a folder. I then found the Acrobat application wouldn't open at all either. When I click on it I get the little launch icon (which used to be an egg timer) for a second or two then it stops; I don't even get the splash screen.

Can anyone help me please and tell me how I can get Acrobat to start opening again please (without having to uninstall and reinstall everything if possible)?

Regards,

Graham

This topic has been closed for replies.
Correct answer Vanir_screen_name

Looks like they turned the work around into the official FIX. Is there any word on a patch to correct this? We are getting this after exactly 30 days on our installs.

http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

11 replies

Allta Media
Community Expert
Community Expert
July 9, 2012

I'm thinking that your problem may be similar to the issue in the discussion titled Acrobat 10 won't start anymore. Here is the solution from that particular post:

For all the users who have faced a problem where Acrobat did not launch after 30 days of serializing with a suite serial number, please execute the following workaround:

  1. Make sure you are connected to the internet.
  2. Launch a regular  CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  3. Click on Help->Deactivate .
  4. Deactivate the application. Quit application.
  5. Launch a regular  CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
  6. Accept Eula.
  7. Register trial by signing in. Let the app launch.
  8. Quit and relaunch the app. Wait for UI to come.
  9. Click on License This Software button on the UI.
  10. Click on Sign in .
  11. Serial number screen will come
  12. Enter the serial number in the serial number screen and click Next.
  13. Quit app and relaunch the app while connected on the internet .

After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.

Participant
September 24, 2012

I had the same thing just happen.  You are so kind to have posted this... It worked exactly as you said it would & now my Acrobat is working again... Whew....