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rmtj86902186
rmtj86902186
Participating Frequently
November 20, 2020
Question

Acrobat X

  • November 20, 2020
  • 3 replies
  • 3289 views

I've used Adobe Acrobat for over a decade.  My current perpetual license is for Adobe Acrobat Pro V10.

Last week, when opening the app, a panel appears which tells me I'm using a trial version.

 

I get Adobe's subscription model.  I'm on CC Desktop for Ps and other apps.  This includes Acrobat DC.

 

I DO NOT WANT ACROBAT DC.

 

With apologies to MTV, I want my Adobe Acrobat Pro V10.  It chugs along, distills and delivers.  Trad is rad.

 

I've gone through two iterations of the "help" desk experience, both of which have passed me along to "Sales" who want me to subscribe to DC.

Not very responsive, Adobe.

This topic has been closed for replies.

3 replies

Dov Isaacs
Dov Isaacs
Legend
November 22, 2020

A few comments here …

 

(1)    No one from Adobe has ever said that “Acrobat X is not compatible with Windows 10.” That is the personal statement of  @try67 and not any official position of Adobe.

 

(2)    Acrobat 10 was released in November 2010 with support for same ending in November 2015. Officially, Acrobat 10 supported Windows XP, Vista, and 7. I believe it also was tested with Windows 8 for the last update of Acrobat 10. Acrobat 10 was compatible with Office 2007, 2010, and 2013 in terms of the PDFMaker integration.

 

(3)    There are many users of Acrobat 10 who are continuing to successfully run that software under various flavours of Windows 10 assuming that they are not expecting Acrobat's extentions that create PDF in conjunction with Microsoft Office beyond Office 2013 to work. What is true is that Adobe has not tested Acrobat 10 with Windows 10 or any versions of Microsoft Office beyone Office 2013 and never officially claimed support for such environments. Not supporting is not the same as incompatible. You may need to install or run Acrobat 10 in Windows 7 compatibility mode to be successful. But simply stated, Adobe does not support such installation and operation.

 

(4)    In terms of the statement:

 

So I guess Adobe's "Perpetual License" is really a work of fiction.  No commitment to keep up with Redmond's upgrades. 

 

This represents a total misconception of terms of  what a “perpetual license” is. What a software application perpetual license provides to you is the right to use the software you licensed in an environment (including operating system version, processor support, peripherals, networking environments, etc.) that was supported at the time the application software was released and supported. Once that environment changes in an incompatible manner and we are beyond the period of time that support is provided (in the case of Acrobat 10, a full five years), you can expect that some issues may arise.

 

Yes, Adobe does keep up with Redmond's (incompatible) updates as well as the even more dramatic incompatible changes made by Cupertino to their operating system. Many of these updates/changes require major rewrites of segments of applications and support libraries that actually make the newer application versions incompatible with older operating system versions. Regrettably, there is no win-win here! (Many years back, operating system developers, and I was one of those, had a stringient rule that new OS versions must be able to run older applications without any incompatibilities – that is unfortunately not the case today!)

 

(5)    You indicated that you're on CC Desktop for Ps and other apps.  This includes Acrobat DC. I suspect that this is the source of the problem in terms of Acrobat 10 coming up with the licensing message. As part of the installation of the Adobe Creative Cloud, did you install Acrobat DC? If so, that may be the source of the problem. You really can't have two versions of Acrobat simultaneously installed on a single system.

 

(6)    The Adobe Customer Support folks should never have sent you to any sales representatives, if only because if you are already subscribed to the full Adobe Creative Cloud, it already includes Document Cloud (i.e., Acrobat DC) and there is nothing that they could have legitimately sold you. If you ever get an experience like that, ask for a support supervisor and keep on escalating until you get someone who knows which end is up. The problem you are experiencing would appear to be a conflict between the licensing you had in place for an installed copy of Acrobat 10 and new licensing for Creative Cloud, especially if you let the Creative Cloud desktop application install Acrobat Pro DC.

 

My recommendation would be to call Adobe Customer Support again and immediately request a supervisor. Make sure you always get a case number and the name of whoever is (not) helping you. That will help us send out the “bad apples” for regrooving at Gulag Adobe.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
try67
Community Expert
try67Community Expert
Community Expert
November 22, 2020

1) Wow, just wow... Although I don't work for or speak for Adobe, no, it is not my "personal statement". It's Adobe's, as can be found on the System Requirements page for Acrobat X, where Windows 10 is not mentioned as a compatible OS, nor is it in any subsequent update release: https://helpx.adobe.com/acrobat/system-requirements-old-versions.html#main__Adobe_Acrobat_X_Standard__Pro__Suite%20(10)

And here's an example (just one) of a reply from a (now former, but at the time current) Adobe employee, saying the same thing: https://community.adobe.com/t5/acrobat/is-acrobat-x-standard-compatible-with-windows-10/td-p/7716799?page=1

I could probably find dozens, if not hundreds, more such replies if I wanted to. Were they all wrong?


Maybe if Adobe's own "official" customer service people knew what they were talking about your clients wouldn't need to come for answers from us "unofficial" people here at the forums...

Dov Isaacs
Dov Isaacs
Legend
November 22, 2020

The fact that an operating system version is not listed in the published system requirements is absolutely not the same thing as officially claiming that it is incompatible and either won't install, work completely, and/or work at all. All it means is that we haven't tested with it and won't supply official support for that environment. The differences may be somewhat subtle, but are very real.

 

Actually, @AadeshSingh was a contractor in Adobe Support who while trying to be helpful, didn't quite get it right and unfortunately, none of us caught that response (very regrettably, neither I nor other Adobe employees who might be more authoritative can't monitor every single message and response here).

 

I would absolutely violently agree with you that Adobe's “official” support folks need to be much better educated in a number of areas including what is a minimal system requirement (which is what you cited), what is supported and has been tested, and what might work but is not officially supported by Adobe. (Pleeeeeze, don't get me started on this; it aggravates me tremendously).

 

All that being said, your support here is tremendously appreciated!

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
November 21, 2020

First, you must be sure to use the latest version.
Acrobat X latest version is 10.1.16

You can download updaters here:
https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

Acrobate du PDF, InDesigner et Photoshopographe
rmtj86902186
rmtj86902186Author
Participating Frequently
November 21, 2020

Thanks JR.  I"m on Version: 10.1.16.13, so will go with the suggestion proposed by <try67>.

Enjoy your weekend, stay safe and be well!

 

    try67
    Community Expert
    try67Community Expert
    Community Expert
    November 20, 2020

    What's your OS version?

    rmtj86902186
    rmtj86902186Author
    Participating Frequently
    November 21, 2020

    Thanks <try67>

    OS: MS Win 10 Pro, 64-bit operating system, x64-based processor

    Version 10.0.19042 Build 19042

    try67
    Community Expert
    try67Community Expert
    Community Expert
    November 21, 2020

    Acrobat X is not compatible with Windows 10, so problems are to be expected, I'm afraid.

    Do you know what exact version you have? Try updating it to the latest available (10.1.16), and then run it in Compatibility Mode with an earlier OS (like Windows 7). You can also try a Repair Installation, but that's about it.

    Updates are available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/

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