Acrobat XI Outlook 2013 plug-in problems

Forum|Forum|12 years ago
November 7, 2013
3 replies
32461 views

I have Outlook 2013 installed on my computer and just downloaded Acrobat XI. According to some web searches, I should get an Adobe PDF pull-down tab inside Outlook, but there is nothing there. When I go to Outlook Options/Add-Ins the PDFMaker plug-in is shown as inactive. When I try to make it active I get this error message:

"Not loaded. A runtime error occurred during the loading of the COM Add-in"

Does anyone know how to fix this? Thanks.

Create PDFs

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Correct answer jjwilks216

I called Adobe and realized that I was missing an update. I downloaded that and everything is running properly.

W

warrenc45022421

Participant

I am having a similar issue with a new installation of Outlook 2013 and Acrobat X in a Windows 7 Pro OS (64bit). I cannot load the Acrobat Add-in to Outlook although it shows in the "Inactive" programs. I get the message: " A runtime error occurred during loading of the COM Add-in." I went into the Acrobat software updates and downloaded 10.1.15, but there was no change. Do all of the other updates from 10.1.01 on up have to be added too before the Add-in feature will work in Outlook?