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kdc127131
Participant
December 18, 2018
Answered

AcrobatProDC wants verification of wrong email and wont open under correct Adobe ID

  • December 18, 2018
  • 1 reply
  • 790 views

I am unsure how to get Acrobat Pro Dc to open as it wants me to verify an incorrect email address.  We have cancelled the original purchase on the incorrect email address, repurchased on the correct email address/adobe id and reinstalled software but it still automatically requests email verification on incorrect email address.

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Correct answer Adorobat

Hi kdc127131,

As per the issue description mentioned above, you are facing issue when trying to open acrobat dc as you are unable to verify the correct email address, is that correct?

Try the  troubleshooting steps given in the following help documents:

Create or update your Adobe ID

Account and membership help

If you are still facing issue, please contact support using this link: Contact Customer Care

Thanks,

Shivam

1 reply

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
December 21, 2018

Hi kdc127131,

As per the issue description mentioned above, you are facing issue when trying to open acrobat dc as you are unable to verify the correct email address, is that correct?

Try the  troubleshooting steps given in the following help documents:

Create or update your Adobe ID

Account and membership help

If you are still facing issue, please contact support using this link: Contact Customer Care

Thanks,

Shivam

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