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Amal.
Community Manager
Community Manager
November 11, 2019

Hi there,

 

Apologies for the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists, Would you mind sharing the version of the Adobe Acrobat Reader DC installed? To check the version of the application please use the link https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure you have the latest version 19.21.20049 installed. Go to Help > Check for Updates. For more information please use the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal