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D
default5qn6zmnsv309
Participant
March 25, 2021
Answered

Acrotbat Pro DC "Billing Issue" Red Icon Wont Go Away?

  • March 25, 2021
  • 10 replies
  • 13267 views

Anyone deal with a big red box "Billing Issue" icon in the top right corner of Acrobat Pro?  I've tried installing and uninstalling.  When I click on the button it says "billing issue has been resolved" but the icon won't go away.  Attached picutres.

 

Correct answer JernKoll

With help from Adobe support, I resolved a similar issue simply by signing out of the creative cloud application and signing in again. 🙂

10 replies

Y
YOUQUAN23645843o8ky
Participant
March 6, 2025

I have the same issue. I had already updated my payment mode and paid but the "Billing Issue" Red Icon won't go away.

I can't even access my Adobe Store. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 6, 2025

Hi YOUQUAN23645843o8ky,

 

Thank you for reaching out.

 

Please try signing out and rebooting the machine once. Once the machine restarts, sign in again. Ensure that the internet is not intermittent. The changes in the account take some time to reflect.

If that does not work, sign out of the application. Open the link https://adobe.ly/3F8MMyk   and try to sign in. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

M
Muhammad37873325w9vc
Participating Frequently
June 8, 2024

Hi,

I've had a similar issue before. Try clearing the cache and cookies in your browser and then sign out and back into Acrobat Pro. If that doesn't work, you might want to contact Adobe support directly for assistance. They should be able to help you resolve the billing icon problem.

Good luck!

R
roshneed
Participant
June 8, 2024

Same thing, I get a pop up whenever I start a software which isnt going away 

K
Katherine36082535sd0t
Participant
March 14, 2024

Same Issue. I talked to the chat team and they said wait an hour, then wait 24 hours.  Completely unhelpful. Logging out and in did not resolve the issue either.

    J
    JernKollCorrect answer
    Participant
    January 1, 2023

    With help from Adobe support, I resolved a similar issue simply by signing out of the creative cloud application and signing in again. 🙂

      Z
      ZLATIN5CF9
      Participant
      April 7, 2022

      I am having the same issue. Please advise.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 7, 2022

        Hi there

         

        Have you tried the steps shared in the discussion shared earlier?

         

        Regards

        Amal

        Z
        ZLATIN5CF9
        Participant
        April 8, 2022

        Yes I've tried the steps above, but - https://community.adobe.com/t5/download-install-discussions/billing-issue-resolve-now/m-p/12863750#M550982

        M
        MikeBo
        Participant
        March 18, 2022

        I am having this same issue.  Updated dpayment info, everything seems current, still see a red button that says billing issues.  When I click on it, it says it's resolved, but won't go away.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          March 18, 2022

          Hi there

           

          Hope you are doing well and sorry to hear that. Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/download-install-discussions/billing-issue-resolve-now/td-p/10982609#M79840 and see if that works.

           

          Regards

          Amal

          S
          Subtrax
          Known Participant
          October 19, 2021

          I have the same issue. How can i resolve?

            T
            theDanGregory
            Participant
            November 8, 2021

            Same here.  Seems like this is related to the new personal/business account "features".  So far they have caused many issues for us.  

              P
              PRABHDEEP5FA8
              Participant
              August 3, 2021

              Hey there, I was also facing the same issue. Could you please provide me the resolution, If it was resolved.

               

               

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                August 4, 2021

                Hi Prabhdeep

                 

                I have shared more details with you in private message. please check.

                 

                Regards

                Amal

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                August 18, 2021

                I have the same problem - red box in the top right corner saying "Billing Issue".


                Hi Ameer

                 

                I have shared the information with you in Private message please check.

                 

                Amal

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                March 25, 2021

                Hi there

                 

                Hope you are doing well and sorry for the trouble. As described, you are getting the billing issue icon on top right corner of the application and when you click on it it says that the issue has been resolved.

                 

                I have cheked the Adobe account linked with the email you are using on this community and found that there is some billing issue on your account. I have shared more information in Private message, please check.

                 

                Regards

                Amal

                 

                 

                H
                Heather23392037ftqe
                Participant
                March 1, 2022

                I am having the same issue. Please advise. 

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