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alexandern17478559
alexandern17478559
Participant
October 22, 2019
Question

Adobe Acrobat 2017 Pro Mac OS 10.15 - can‘t install!

  • October 22, 2019
  • 1 reply
  • 10121 views

I bought a Student and Teacher version of Acrobat Pro 2017 as download Version from a reseller to install on my new iMac running Catalina because my old Pro X isn't compatible with the 64 GB Apple requirement.  I open the installer.pkg and press continue on the message about determining if the software can be installed.  I then see the introduction and press continue taking me to the Read Me, and it gets hung there.  Spinning beachball.  No text populates the installer window and the go back button doesn't work.  Even waiting 12hours didnt help. Have to force quit.  Any known fixes? I didnt get a 19 numbers Product Number to install the Download Version of Acrobat. So I need help!

 

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    1 reply

    alexandern17478559
    alexandern17478559Author
    Participant
    October 22, 2019

    By the way: I tried to install the Download Version of Acrobat. Installation works BUT when I start Adobe Acrobat 2017 pro, the program wants to enter the log-in data of Acrobat. Then I get the picture shown below.... The Acrobat Licensing App crashs...

     

    A
    Adobe Employee
    Ansh
    Adobe Employee
    October 23, 2019

    Hi,

     

    Thanks for reporting this to Adobe. I think you have an older version of Acrobat 2017 which is not compatible with Catalina.

    Can you please confirm the acrobat 2017 version you are trying to install.

     

    In the meantime can you please download the Acrobat 2017 installer from here and give it a try.

    H
    hanibushra
    Participant
    January 11, 2020

    I've just posted on the "bug report" website. Go there and vote for the report. Maybe someone sees it then: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39410152-adobe-licensing-application-hangs-after-login-on-m


    I reached to Adobe on Twitter and it finally worked....here is the message:

     

    Sorry for the delay in response. Would you mind enabling the root account or create a new user account? Then check if you experience the same issue while signing in to the application. You can take the help of the steps provided in the following link to enable to the root account: https://support.apple.com/en-us/HT204012 Let us know how it goes. Thanks.^MN

     

    I did the root account route and it worked beautifully!

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