Skip to main content
S
ssmith586
Participant
September 13, 2017
Question

Adobe Acrobat DC 2015 closes immediately

  • September 13, 2017
  • 7 replies
  • 19841 views

Issue:  When opening Adobe or any PDF it opens or flashes on the screen and closes promptly. It does not give any error message.

Things I have tried: Uninstalling and reinstalling more than 4 times. Restarting the computer after every uninstall and fresh install. I have tried deleting/renaming SLCach, SLStore, Cache. Also deleted user preferences. Booted into safe mode and it still does not open.

Any help would be appreciated.

This topic has been closed for replies.

7 replies

B
bagard49
Participant
May 9, 2018

I had the same issue after running the tools and reinstalling. I found this post: Adobe Acrobat Pro DC closes automatically after opening  and turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

Rodney Hughes
Rodney Hughes
Participating Frequently
May 9, 2018

For reference ... I gave up waiting for Adobe fixing whatever they broke (2015 had been working quite happily for years but I figure a version update has a bug) and bought a whole new version 2017 !!

M
markusa15224229
Participant
March 13, 2018

Didn't know why the inititiator of the problem didn't respond a long time, but I've got the same problem at the moment.

So it would be great if I could jump in an we will look into this?

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 13, 2018

Hello Markusa,

Sorry for the trouble, please install the latest update of Acrobat help>check for updates, reboot the machine.

If the issue still persists, please use Acrobat cleaner tool to remove Acrobat from machine Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Let us know how it goes.

Regards,

Anand Sri.

Rodney Hughes
Rodney Hughes
Participating Frequently
March 13, 2018

Hello

I am having the same problem - it just closes down all by itself !!

It has been doing that for a few days - I thought I was doing something unconsciously !!

I in fact, I uninstalled and reinstalled it from scratch last night with afresh download and did a <<Check for updates>> which worked fine.

But tried it again this morning and it still closes automatically!!

My current version is 2015.006.30417

I am also on Windows 10 Pro    Version 1709   OS Build 16299.248

We are not the only ones:  Re: Acrobat DC closes automatically

Fix is definitely needed ........... !!!!!!!!!!!!!!!!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    September 15, 2017

    Hi Ssmith,

    If you have any security software, try to disable it temporarily and check with Acrobat DC. If the issue still persists , please create a new Admin user profile and check with Acrobat.

    Keep us posted with the results.

    Regards,

    Anand Sri.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      September 14, 2017

      Hi Ssmith,

      Thank for the update, keep us posted with the results.

      Regards,

      Anand Sri.

      S
      ssmith586Author
      Participant
      September 14, 2017

      Unfortunately, that did not work either. I did accept the Eula and Reader does launch and work. Adobe Acrobat DC still just crashes.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      September 13, 2017

      Hi Ssmith,

      To download Reader DC: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

      You may also try these steps:

      1. Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
      2. Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
      3. It could even be a malware issue; see: Resolve the Acrobat Failed To Load Core DLL error when launching Reader

      Keep us posted with the results.

      Regards,

      Anand Sri.

      S
      ssmith586Author
      Participant
      September 14, 2017

      Actually, reader is not installed at all on this computer.  I will give that a try.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      September 13, 2017

      Hi Ssmith,

      I apologize for the inconvenience caused.

      Please try the link: https://forums.adobe.com/thread/1291468 Copy-paste the link in a new browser tab.

      Use Adobe Cleaner tool to remove the installed Acrobat DC 2015: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  , link: http://labs.adobe.com/downloads/acrobatcleaner.html

      Restart the computer, and then download and install the Acrobat DC 2015: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

      If you have any security software installed, please disable it temporarily and then try.

      If this does not help, please create a new Admin user profile and check.

      Keep us posted with the results.

      Regards,

      Anand Sri.

      S
      ssmith586Author
      Participant
      September 13, 2017

      As I stated. I did use the Adobe Cleaner Tool already that did not work. I then used the above link to download and reinstall still the same issue. As far as the corrected link that path does not exist with this version of Acrobat or windows 10. There is not a reader folder.

      I will try creating a new admin account although I don't see how recreating my profile will help this as I will have to start all over.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      September 13, 2017

      Hi Ssmith,

      We apologize for the inconvenience caused.

      Please refer to the following threads for troubelshooting steps: Acrobat Reader 11 closes immediately, won't open pdf's , link https://forums.adobe.com/thread/1291468

      and Acrobat Pro DC Closing Automatically

      Please keep us posted.

      Regards,

      Anand Sri.

      S
      ssmith586Author
      Participant
      September 13, 2017

      The first link did not work. The second article did not fix the issue either. I am using windows uninstaller to uninstall adobe. I also used the adobe cleaner tool and that DID NOT remove all files. It did uninstall but there were traces of adobe still left. YES I restarted after uninstalling.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices