Adobe Acrobat DC PRo keeps asking to sign in often

Report · Dec 18, 2020

Adobe Acrobat DC Pro keeps asking me to sign in multiple times a day, at times when opening a file. I sign in and later it happens. I am using a Windows Surface Pro, Windows 10. My Internet connection is using fiber and the speeds are around 300MB. My account stays logged in Chrome and it does not disconnect there. What could be causing Adobe Acrobat to ask for the login info so often and randomly? I know this is a commonly asked question in this community. I've tried the fixes and none of them are relevant here. Please assist as this is getting very frustrating. As reading about other users who are paying for this subsciption, it's aggravating to have to enter the login info so many times a day. Thank you.

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 2826624 KB
Available Virtual Memory: 3571156 KB
BIOS Version: MSFT - 0
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2020/08/08
Creation Time: 3:18:21 AM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics 620
Version: 26.20.100.7639
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 20.13.20074.411690
Creation Date: 2020/12/07
Creation Time: 2:24:18 PM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 620
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
Monitor:
Name: Intel(R) HD Graphics 620
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19041
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 142 Stepping 9 GenuineIntel ~2712 Mhz

Report · Dec 20, 2020

Hi Ashley,

Thank you for reaching out and sorry for the trouble.

As you get the sign-in prompt every time you use the application, please try the troubleshooting steps as suggested here: https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/td-p/11525698?page=1

Check if that helps.

If the issue still occurs, let us know.

Thanks,

Meenakshi