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systemsintegrator
systemsintegrator
Participating Frequently
January 4, 2018
Answered

Adobe Acrobat DC Version 15.006.30096 Fails Update

  • January 4, 2018
  • 1 reply
  • 7307 views

I have Adobe Acrobat DC Version 15.006.30096.  I've reinstalled it because it would not update.  I go to update, update indicates that there is an update available, I select download and install, I confirm User Account Control, yes, then the next dialog box is Update Failed, and then you are forced to close.  How do I fix this?  I've already reinstalled the product.  Can I manually update to fix the issue?  If so, what is the URL to the Adobe Acrobat Update Page? 

This topic has been closed for replies.
Correct answer LeoUpdaterX

Ok.  I downloaded the file acrobatdcupd1502320053 and tried to apply the update and got the same error message.  I have Acrobat DC 2015.006.30096.  So I did a repair install, and tried again, same error message as the January 4, 2018 at 6:10pm post. 

Any other ideas?... It is disappointing that this particular version has the auto update bug, and cannot be manually upgraded as well.

-Douglas


I would suggest to download and install Acrobat2015Upd1500630394.msp patch from

ftp://ftp.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630394/

If you still have an issue,

  • Please enable Updater and Windows Installer verbose logging, use Updater to try to update again, collect log files described below and send me a message that you have them. I will let you know where to send them.
    1. Enable Updater verbose logging-
    Set iLogLevel REG_DWORD value to 1 in the registry below
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
    Log file is called AdobeARM.log
    2. Enable Windows Installer verbose logging-
    The log file to collect post installation can be found in the same Temp folder where you find AdobeARM.log
    It will be the latest file with the name MSIxxxxx.log

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 4, 2018

update by downloading the files directly and then applying them:  http://www.adobe.com/downloads/updates/

systemsintegrator
systemsintegratorAuthor
Participating Frequently
January 5, 2018

I downloaded Adobe Acrobat DC Pro and Standard (Continuous Track) update - All languages Version 2018.009.2044.  When I tried to run the update I got the following error message:

"The upgrade Patch cannot be installed by the windows installer service because the program upgraded may be missing or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct patch".

The packaging on the program indicates that I have the 2015 release of Adobe Acrobat Standard DC.

So now what?  I'm just trying to have a current version of the program to insure that I have the latest security updates to the application.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 5, 2018

you don't have acrobat 2018.  you have acrobat 2015.

you can use the last 2015 update, Version 2015.023.20053

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