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A
AterValeo
Participant
February 28, 2020
Answered

Adobe Acrobat Pro 2017 Automatically Closes/Shuts Down/Crashes Every Time Preferences Opened

  • February 28, 2020
  • 1 reply
  • 4410 views

Whenever the Preferences dialog box would be opened (whether by clicking "Preferences" in the "Edit" menu or by the keyboard shortcut Ctrl + K) in Adobe Acrobat Pro 2017 on my Windows 10 system, the application closes itself without an error or creating a log. There is no warning and no Preferences dialog opens anymore, it just closes. I frequently use Accessibility settings to view PDF in different colors so I can see them, and one day when accessing Preferences as I usually do to change the "Replace Document Colors" setting it simply stopped opening altogether and instead the program just closes. I am not sure I can call it a "crash" when no error or log is generated, it is more like the behavior when clicking "End Task" on it (which I haven't had to do in a very long time so granted my memory may be slightly dull on how that looks) where it simply closes without any prompts for saving or error of any kind.

I have used the Acrobat Cleaner 2 and Acrobat DC Cleaner 4 twice on everything, restarted multiple times, made sure I'm up to date on 17.011.30158...but nothing works. Now I've noticed that when trying to just install and use Acrobat DC Reader I have the same exact problem with Preferences shutting it down, so again I've tried removing everything from both running both cleaners on both Acrobat and Reader settings and restarting each time and then doing fresh installs but nothing seems to fix this issue so I can't access Preferences anymore to read my PDF files.


Please let me know if there is any other information needed to help me troubleshoot this. Thanks!

This topic has been closed for replies.
Correct answer AterValeo

Found the error! I fixed this by following the instructions for this error instead:

https://helpx.adobe.com/acrobat/kb/blank-dialogs-or-text-missing.html

Specifically, in step 7 I had corrupted font registries so by ensuring there was a font set for every Segoe UI font in the Windows Registry this fixed it. Please keep this information somewhere where another person having the same issue can find it! Thanks!

1 reply

A
AterValeoAuthorCorrect answer
Participant
February 28, 2020

Found the error! I fixed this by following the instructions for this error instead:

https://helpx.adobe.com/acrobat/kb/blank-dialogs-or-text-missing.html

Specifically, in step 7 I had corrupted font registries so by ensuring there was a font set for every Segoe UI font in the Windows Registry this fixed it. Please keep this information somewhere where another person having the same issue can find it! Thanks!

R
RKR57
Participant
April 11, 2020

Didn't work for me. All of the fonts you referenced appear in Font catalog, at command prompt and in registry. Program still crashes any time I try to access Preferences.

    A
    AterValeoAuthor
    Participant
    April 23, 2020

    Thanks for letting us know! Would you please post what version of Adobe Acrobat Pro 2017 you are running on your Windows 10 PC, if you have or have had any other versions of Adobe software running on this install on that PC, and if you have tried uninstalling all Adobe software, using Acrobat Cleaner 2 / Acrobat DC Cleaner 4 with the restart sequences indicated for each, and then reinstalled Adobe Acrobat Pro 2017 with latest updates already? Are you able to tell if you have any missing text on buttons or in dialog boxes now or any sizing issues related to the DPI settings under Preferences prior to this issue? Hopefully one of us can help you!

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