Adobe DC Order Form "Visible but Doesn't Print" Doesn't work on Phone

Community Beginner ,
Nov 24, 2019 Nov 24, 2019

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Hi Everyone, 

My interactive order form I have been working on now for months through Acrobat DC is almost ready to give to my boss, but I am still having a few small issues that I can't seem to resolve.

One issue is that text fields or buttons I put as "visable but don't print", will actually show if I print the form to a PDF on my phone. (the feature works on a desk top, but doesn't work on the phone).  What I expect with the form right now is for the sales representative to prepare the orders or quotes with drop downs, then print it to PDF on their phone and then send it to their customer as a PDF without the interactive form and drop down choices. And I need for certain buttons and mainly check boxes next to the products not to show when printing. So I selected the "visible but don't print" thinking this would work on the phone like it does on the desk top, but it doesn't work it still shows the check boxes. 


If there is no solution for printing to PDF on my phone and getting the feature to work, then maybe someone has another solution to make these check boxes visable for the sales reps but not visable before or after it is printed as a PDF.

See below screen shot of what I am referring to.
See to the left, the check boxes, the reason for the boxes is if the box is checked, the pricing will populate to the right with the Export value which is the price, when unchecked then the rep can use their own price. Thank you and hope someone can help!

order form example.JPG




 
 
 
TOPICS
Create PDFs, PDF forms

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Adobe Community Professional ,
Nov 25, 2019 Nov 25, 2019

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How is "print when visible" being set? Is it with a script?

Not all mobile viewers implement all Acrobat features. In fact, they are all pretty poor, most don't handle scripting, and even if they do its a small subset. Even the Acrobat Mobile Reader only implements a subset of the full scripting model. 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Hi Thom, 

If I click on "check box properties" then it is under

General tab 

COMMON PROPERTIES 

FORM FIELD: I chose "visable but doesn't print"

I wonder if a script would work. Maybe I'll try that if I can find one. 

Thanks for your help. 

 

 

 

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Adobe Community Professional ,
Nov 25, 2019 Nov 25, 2019

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A script will definately not work. Its just that the viewer is not respecting the setting. Do you know what it is being viewed on?

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Community Beginner ,
Nov 26, 2019 Nov 26, 2019

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It is on my Samsung 7 phone and I also tested it on a friends phone that was also an android but newer model. Both phones when printed to pdf still showed the checks, the clear button and the submit button. 

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Adobe Community Professional ,
Dec 02, 2019 Dec 02, 2019

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But do you know the PDF Viewer? Is is the Adobe Mobile Reader?

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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Whoops! Adobe acrobat reader for android phones. 

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Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

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Bummer, if it was going to work with any viewer, it should be the official Adobe Mobile Reader. However, this might be more related to the print driver than Reader. I'm not sure of the exact interaction.

It is possible to add a button to the form that will hide fields, without requiring a script. Just add a button and check out the options on the Actions tab of the button properties. A script might work for this as well. I haven't tested all the options for the mobile reader, so I'm not sure.  

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

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I forgot to add that there is a new update available for Acrobat Reader Mobile App.

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi Thom,

I finally had time to try the button to hide the check marks. It worked on the desk top but the button doesn't work when I tried it on my phone. Maybe Adobe will do an upgrade some day to make it happen.

My boss is testing my order form and just allowing the checks to be to the side. It looks like strange to me, but I am at a loss for a fix unless we have everyone use tablets...I haven't tested that but I bet we have no issues on tablets. 

 

Thank you for the suggestions, some day I'll fix this issue. LOL

 

Sheila

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Adobe Community Professional ,
Dec 03, 2019 Dec 03, 2019

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Thom and sheilas10,

 

I would like to add that if this is print driver related it is possible to work around the issue in the android mobile device.

 

Ensure that you have the Samsung Printing Service enabled and configured appropriately.

 

GO to Settings--->>>Printing--->>Print Services--->>> and toggle On the Samsung Print Service Plugin

 

Alternatively, in that same screen for the print services settings, it gives you an option to manually add other printing plugins. Click on that and it will take you to the Google Playstore where you will see listed different plugins. 

 

Select an install the plugin provided for your printer brand and model.

 

See slides below:

Screenshot_20191204-022549.jpg

 

 

Screenshot_20191204-022533.jpg

 

 

Screenshot_20191204-022437.jpg

 

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi ls_rbls,

 

I updated the app around thanksgiving. Last night I went through the steps on the print service plug in but no luck. 

Keep in mind I am not printing to a printer on my phone, I am only printing to a PDF.

 

I am going to test the order form on a tablet and suggest that our salesmen use it there if I have no issues with hiding these checks. And maybe some day I'll have a better solution to change pricing or at least hide the check marks on the phone version. 

 

Thank you for your help, it is much appreciated!

 

Sheila

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