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November 15, 2016
Question

Adobe Reader DC Bypasses Custom Box Kyocera

  • November 15, 2016
  • 1 reply
  • 921 views

I have multiple users setup to print to a custom box on a Kyocera 4500i, the custom boxes will hold any jobs from other software (firefox, chrome, osx, word, excel, etc. etc.) but when sent with the Adobe DC reader the job is printed right out and not sent to the custom box.  The OS is OSX El Capitan and the Adobe Reader DC is 2015.020.20039.  I have the custom box settings configured as a preset in the printer settings and can select them via the printer control panel in Adobe DC.  However when printed the documents simply print out right away.  I also double checked that the Kyocera Drivers are the most current and that the firmware on the Kyocera 4500i is as well. 

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1 reply

Meenakshi Negi
Community Manager
Community Manager
December 2, 2016

Hi dane.seelen,

On printing PDF from Adobe Reader, when you select printer it directly communicates with printer driver.

Could you please share the preset settings that you configured in printer.

Please also let us know the printer driver version you are using.

Regards,

Meenakshi