Participant

Answered

Adobe Resource Synchronizer suddenly causing a pop-up

Forum|Forum|8 years ago
August 28, 2017
7 replies
42971 views

Does anyone have any idea why all of a sudden I'm getting a periodic pop-up window whenever I open/print a PDF? The pop-up says:

"AdobeResourceSynchronizer wants to use your confidential information stored in 'v3.services.acrobat.com' in your keychain. Do you want to allow access to this item?"

The options are either Always Allow, Deny, or Allow. I have been clicking Deny every time (screw this!), but it keeps popping up. Can I remove this f-ing thing from my Mac altogether??

I have Acrobat Pro with the monthly subscription, and I'm running OSX Version 10.11.6.

TIA.

General troubleshooting

This topic has been closed for replies.

Correct answer AnandSri

Hi Kristaj,

As per the description above, you want to disable the Adobe Resource Synchronizer which is popping up while opening/printing any PDF, Is that correct?

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeResourceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Let us know, how it goes.

Regards,

Anand Sri.

wk97354825

Participant

I read through the various posts here. This is beyond annoying, and the paid service to convert .pdf to .docx I just renewed ceased working. $ lost, I needed it for work, went looking for another product. Basic version of iris17 (Canon) seems to be doing the job, though more expensive.

Just trashed the Adobe product. Frustration level was way too high!

peterpica

Inspiring

Join the club. Maybe Adobe will take off its earplugs soon?

Peter Stremic

[ Mod: Personal information removed ]

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scrutinizer789

Inspiring

I didn't think I'd come back ever but I felt being responsible to report my progress with regard to the topic. The answer marked as a useful one is NOT. Earlier in this discussion, out of despair and acting solely on intuition - something that IT guys dismiss entirely - I suggested to remove AdobeResourceSynchronizer.app from the main app bundle. So did I. I was finally able to connect to and open any file on Acrobat.com from within the app but the button to upload to Acrobat.com became inactive though the one that lets save to it remained working. I then quitted Reader, put back AdobeResourceSynchronizer.app to its original parent location, re-launched the app and to my surprise I regained lost ability to upload to Acrobat.com. Upon relaunch I was prompted to allow access and hit "Allow Always" thus dismissing it. All that happened some 30 min ago and during this time I opened, quitted it several times: the pop-up went away and the v3 entry in Keychain Access.app upon several examinations kept containing AdobeResourceSynchronizer.app. I have to add all my recent changes appeared non-destructed.

The worst thing remains, through, that is, you never know whether the issue returns. Obviously the chances are great, because I feel the fundamental solution hasn't been worked out and offered yet. Morally this is a common feature of user experience accompanied by dealing with Adobe software in that you can never be sure that something won't break at any moment or heal for good.

Also I don't know if this workaround (or partial solution as you may call it) will pave its way into the ears of Adobe engineers, I also am not aware if they haven't stumbled upon this trick on their already at this point. I just would like someone from Adobe staff that regularly peruses these forums came across my findings and took into account while troubleshooting in the course of ironing out connectivity issues. Something's definitely incorrect with how this helper app makes call to ports on Mac computers regardless of both OS X and Adobe Acrobat Reader versions.

Update 1. The pop up returned after ~2 hours of absence. AdobeResourceSynchronizer.app is still present in v3 entry of Keychain Access and so far syncing works.

D

donzapple

Participant

I am utterly frustrated by this ridiculous bug. Before answering, would the support person PLEASE VERIFY THAT THE PROPOSED SOLUTION ACTUALLY WORKS so that this issue can be closed. The only other option is to permanently remove all of the Adobe junk from my machines and buy a product that works.

P

peterg75661941

Participant

I am in complete agreement.

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scrutinizer789

Inspiring

I have the same problem and it is very frustrating

Peter

Well it's a maddening issue indded, at time resembling a comedy of horror and despair. Countless hours, many-many days, trying to figure out a solution by browsing useless Adobe support articles, forums, starting conversations feeling like voice in the wilderness. I'm exhausted. No suggestions as to how to fix this issue for sure but silly rigmarole resembling an Oriental marketplace with traders trying their hardest to push on you every junk wrapped in the nicest definitions of variegated packing but nothing on substance and low rate quality.

My story: never a sympathiser of Adobe. Having to use their Indesign and Illustrator I wanted to read and download their guides on scripting these apps. Any of my browsers wasn't able to process it, neigther was Preview, so without having a viable alternatibe had to download their free Adobe Reader (after wasting another hours of my life figuring out what kind of numerous product lines of their wonderful Acrobat family means what: these are tough and their naming scheme is certainly is going to encourage everyone to fall to buying their stuff like hot pancakes). So did I. All went fine (meaning I was able to read and view PDFs of their own authorship) until I tailored it to use its "cloud" features to sync PDFs that I was working with and it was not some demanding, heavy loaded tasks - just making annotations. Adobe Reader 11.0.23 (the latest of v11) for which they ended their support only in October of the last year, so "end-of-cycle" arguments are plain dumb and annoying.

It was OK for maybe 2 weeks until that "syncronizer.app wants to use your keychain" erupted from nowhere. Since I know OS X pretty well I went to Keychain.app right from the start. The recommendation to manually add the app by deleting the entry and then to re-login with the Adobe ID worked only once. I noticed that in v3 entry there was only Adobe Reader but not synchronizer.app as it should be. Any attempts to force it to join the list of apps with access granted have failed. Deleting and reinstalling Reader had only short-term effect. Now I lost not only ability to sync my changes ("Saving to Acrobat.com" in Adobe's jargon) but my recent changes I made on my Mac as well.

I want to add that I'm using WinPC at work (they don't have Macs unfortunately) with Adobe Acrobat Reader DC 2018.009.20050 installed. It works flawlessly, syncing, uploading and downloading to/from Document Cloud, saving - all works as expected.

For the latest couple of weeks through my quest for the Magic Solution I noticed only one common trait - this garbage hit only Mac machines and (the most important part) not only those with latest versions of both OS X and Acrobat but with older ones as well. I'm on Lion, using the most up-to-date iteration of Adobe Reader v11 and still am plagued by it. I don't believe solution will be discovered (SOLUTION, not an occasional tweak).

Oh, and as Jobs used to tease us "one last thing": what if the ultimate solution would be to kill it for good, I mean obliterate that Synchronizer.app entirely? Just as an experiment but this helper app resides inside the main Adobe Acrobat Reader.app bundle.

Navigate to /Applications folder, find Adobe Reader (or whatever breed you're using) right-click, then hit "Show Package Contents", in the search field of the newly opened Finder window type "synchronizer.app" or just "synchronizer" and upon reveal of all objects bearing this keyword in its names track down with care the one that you want: AdobeResourceSynchronizer.app. Highlight it and click "Delete". You'll be prompted to your user account password. If something goes wrong after doing that you retain the option to put this masterpiece of software engineering back because Finder deletes by moving to your Trash (arrive in Trash, right-click it, hit "Put back", enter your password, done). Don't be alarmed - you won't lose all your changes unlike you have the great chance to by syncing them to Document Cloud (formerly Acrobat.com).

K

Kronmanaj1

Participant

Have tried every suggestion - nothing works. Pop-up continues every time I open a PDF doc. Can't even find Adobe Resource Syncronizer on my iMac (OS 10.13.1), using Firefox Quantum (v57).

AnandSri

Community Manager

Hello Kronmanaj,

We apologize for the inconvenience caused. Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeReso urceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: https://forums.adobe.com/thread/822790

Check for the latest update of Acrobat/Reader Help>Check for updates. You can also download the updates manually through Overview — Acrobat and Adobe Reader Release Notes Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Once the updates are installed, restart the computer.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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peterg75661941

Participant

I am having the same problem with this pop-up. I've tried removing from activity monitor and users but it just reappears - v frustrating

AnandSri

Community Manager

Hi Bobs,

We apologize for the inconvenience caused to you.

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeReso urceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

R

RBSOmaha

Participant

Tried the suggested fix and it works for a short while then goes back to the pop up. I was hoping most recent update would address this but didn't.

AnandSri

Community Manager

Hello bobs82410472

Sorry for the delay in response to your query and apologize for the inconvenience caused.As you mentioned that you downloaded the latest updates but it did not fix the issue. Please try to repair the installation files of Acrobat or Reader installed from Help menu>Repair installation(only for Windows)

Restart the computer once and check if this brings any difference.

If the issue persists, please share the following details:

Is it Acrobat or Reader installed?
Is it a Mac or Windows machine?
Dot version of Acrobat or Reader installed, to identify refer to the steps in the following link Identify the product and its version for Acrobat and Reader DC

Let us know how it goes.

Regards,

Anand Sri.

G

george rb78939637

Participant

On a Mac: Go to System Preferences. Click on Users & Groups. Click on your user name. Click on tab that says Login Items. Uncheck Adobe Synchronizer. Click on lock to save changes. Done.

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rswc90

Participant

I believe that clicking on the item only hides it. if you want to remove it from automatically loading when you log in, you must click on the minus sign at the bottom of the box while the item is highlighted.

AnandSri

Correct answer

Community Manager

Hi Kristaj,

As per the description above, you want to disable the Adobe Resource Synchronizer which is popping up while opening/printing any PDF, Is that correct?

Please try the steps from the following link: https://answers.acrobatusers.com/I-m-getting-every-half-an-hour-the-reguest-from-AdobeResourceSynchronizer-It-wants-to-use-my-keychain-servicesa-q8523.aspx

You may also refer to the thread: How to disable AdobeResourceSynchronizer?

Let us know, how it goes.

Regards,

Anand Sri.