AdobeGCClient.exe

Community Beginner ,
Apr 26, 2017

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I'm running Windows 7. After my computer startup this morning it gave me an error message.

AdobeGCClient.exe - System Error

The program can't start because MSVCP140dll is missing from your computer. Try reinstalling the program to fix this problem.

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Install update and subscribe to Acrobat

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1 Correct Answer

Adobe Employee , Apr 27, 2017
AshuMittal Adobe Employee , Apr 27, 2017
Hi all,The fix will be deployed within the next 24 hour window on user's machines. If you need an immediate fix then you may download  the Visual C++ 2015 Redistributable Package 32bit (x86) version of runtime and install the same:  https://www.microsoft.com/en-in/download/details.aspx?id=48145 Sorry for the inconvenience.-ashu

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Explorer ,
Apr 26, 2017

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I got the exact same error message this morning when I booted my Win 7 x64 laptop.  Help!

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Community Beginner ,
Apr 26, 2017

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We have several users, across several states, using both virtual and physical machines that are experiencing this issue on a consistent basis. I have also called Adobe Tech support and left a message (that was my only option as all tech support agents were busy at 8 AM EST) as well as sent an email to tech support. Looking for a prompt solution for this issue!

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New Here ,
Apr 26, 2017

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We are having the same issue this morning.  I have found that if "OK" is clicked the error will disappear until the next PDF is opened.  Any news on this would be great.  Thanks.

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New Here ,
Apr 26, 2017

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What version of Visual C++ do you have installed? If its not v14, you can download and install the latest from the site below. So far its worked on all the computers I've tested it with.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

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New Here ,
Apr 26, 2017

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I have multiple end users also getting this error today.  Need an update from Adobe ASAP.

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Explorer ,
Apr 26, 2017

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I just sent a Tweet to Adobe Customer Care (@AdobeCare) with a screen shot of the error message and a link to this forum topic and quickly got this reply, "Hi Gary, I am looping in our expert team to help answer your question. Thanks! ^AJ."

Trying to get someone's attention.

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New Here ,
Apr 26, 2017

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We have found that installing the Microsoft Visual C++ 2015 Redistributable Package (x86) resolves this problem.

https://www.microsoft.com/en-us/download/details.aspx?id=48145

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Adobe Employee ,
Apr 26, 2017

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Hi all,

Sorry for the inconvenience caused to you.

Possible explanation could be

With the June 2016 release of Adobe® Creative Cloud®, the applications have migrated to using Visual C++® 2015 runtimes from Microsoft®.

This change has been made to ensure that the Creative Cloud software is using runtimes that Microsoft is currently supporting.

With this migration, our latest version of Creative Cloud Apps will require that the VC 2015 runtimes have been installed on the system using the software in order to run correctly.

To resolve this issue, download and install the Update for Universal C Runtime in Windows from Microsoft.

Reference thread: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing 

Let us know if that helps.

-Tariq Dar.

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Explorer ,
Apr 26, 2017

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Tariq -

Nope.  I went to the link you posted and downloaded the package specified for Windows 7 x64.  It downloaded a file called: Windows6.1-KB2999226-x64.msu

I ran it and got the message: Update for Windows (KB2999226) is already installed on this computer.

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Adobe Employee ,
Apr 26, 2017

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Gary_A and all, 

Would you please let us know the current version of Acrobat installed on your machines?

Also, the name and version of operating system on those machines.

-Tariq Dar.

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Community Beginner ,
Apr 26, 2017

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We are seeing this error on the following versions of Adobe Acrobat Pro XI:

11.0.17

11.0.19

11.0.20

We are also using Windows 7 64-bit and I have tried the Update for Universal C Runtime in Windows, however, a pop-up message tells me that the update is already installed.

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New Here ,
Apr 26, 2017

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Same error for us, Have tried the Runtime update you suggested as well as the Visual C++ update without any luck.  Still getting the error on reboot and then every few minutes after.

We're running Adobe Acrobat XI Standard, both Dell OEM and VLS license versions, updated to current 11.0.20 version.

All workstations are on Windows 7 Pro 64-bit.

Both seeing the pop-up error starting this morning.

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Community Beginner ,
Apr 26, 2017

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Tariq,

I am running Adobe Acrobat Standard DC

2015 Release (Classic)

Version 2015.006.30306

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Community Beginner ,
Apr 26, 2017

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Win 7 Enterprise.

I've seen users on 11.0.16 and 11.0.17 have this issue so far but with 100's of users on Adobe guessing more to come.

C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe shows modified date of 4/19/2017 even though Adobe itself hasn't been installed or update in awhile.

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Explorer ,
Apr 26, 2017

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Tariq -

I am running Adobe Acrobat XI Standard 11.0.20

I found that installing Microsoft Visual C++ 2015 Redistributable Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center fixed the problem for me.  IMPORTANT: if your PC is 64-bit, you need to download and install both versions, x86 AND x64.

My problem seems to be resolved.

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Community Beginner ,
Apr 26, 2017

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It seems like that your solution has fixed my problem. I've opened up Adobe several times and rebooted my computer as well. So far so good.

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Community Beginner ,
Apr 26, 2017

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Using the fix proposed by Gary_A (installing both x64 and x86 versions of the) appears to have resolved the issue for several of the users who called in earlier to report this issue. I will continue to implement this fix for everyone who has called in with the hopes that they'll be good to go.

Of course, I'm wondering, along with everyone else, what in the world happened to cause this?!

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New Here ,
Apr 26, 2017

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Version 11.0.20.  Installed Visual C++ 2015 Redistributable (x6), still having the issue.

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New Here ,
Apr 27, 2017

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I have Adobe X and am getting the following message:  AdobeGCliente.exe system error - The code execution cannot proceed because vcruntime140.dllr ......  Others at my office experiencing the same problem. 

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New Here ,
Apr 26, 2017

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KB2999226 is already installed on my computer.  This did not resolve it for me.

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Community Beginner ,
Apr 26, 2017

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This is for AdobePro XI so no Creative Cloud installed and issue just started this morning.  Installing Microsoft Visual C++ 2015 Redistributable fixes the issue but why did this issue just start today?  Users have been fine for the past year without C++ 2015 until today.

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Community Beginner ,
Apr 26, 2017

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Tariq,

I downloaded this update. it said that I already had it on mu machine. And I looked it up and it's been on my computer since 10/14/2015. So this did not help.

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New Here ,
Apr 27, 2017

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Hello,

Just to make verify, what with Webroot just a few days ago... Adobe today.... Am i correct in assuming that the concept of "testing before deploying to hundreds of thousands or millions of computers" has officially been deprecated and the policy of "update works in development, we'll test in full production, what could possibly go wrong"  is now in full affect in the development world?

I'd like to know for sure since, as a Managed Service Provider, it will help in managing client's expectations.

Thanks,

Valis

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New Here ,
Apr 26, 2017

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Hello,

     Win 7 64bit, multiple users,

     In my case, I updated Acrobat last week.  In one case, I had to completely uninstall/clean and reinstall then update.

     This is happening on both the reinstalled and updated install and also on the install that was just updated.

     PDFs can still be created but error pops up.

     Opening just distiller causes the error.

    Thanks,

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