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J
jimh65077150
Participant
January 14, 2020
Question

black background when saving from Word into PDF

  • January 14, 2020
  • 1 reply
  • 6626 views

I have a user that when she saves a word document with a colored logo, When she saves it to PDF it will change it to making the background black. This is when she does file save as pdf. When prints to Adobe PDF printer it does work. 

See attached. The top picture is from word, The bottom picture is from PDF after she saves it. 

Adobe version 15.006.30508 Office Version 16.0.11328.20492

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 14, 2020

Hi Jimh,

 

We are sorry for the trouble. As described, the background is black when saving from Word into PDF

 

What is the workflow she is doing to save convert the document to PDF? Is she doing save to PDF, which is the inbuilt PDF creator in MS Word or is she doing Save to Adobe PDF?

 

Please refer to the help article (https://helpx.adobe.com/in/acrobat/how-to/create-pdf-files-word-excel-website.html) and see if it helps.

 

Let us know how it goes

 

Regards

Amal

 

 

J
jimh65077150Author
Participant
January 14, 2020

This is when she does file save as pdf. When prints to Adobe PDF printer it does work. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 17, 2020

Hey there, 

 

Thanks for sharing the information. Save to PDF is an MS PDF creation process. Sadly there isn't much we can do in this case as the Print to Adobe PDF is working fine. You may consider contacting Microsoft for more information. 

 

Regards

Amal

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