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Correct answer Anubha Goel

Hey marcp30425730,

If you are using Creative Cloud or Acrobat XI subscription, then you will get a free upgrade to Acrobat DC.

You can install and activate Acrobat DC subscription on your machine using the same Adobe ID credentials.

On the other hand, if you own Acrobat XI Pro, then you cannot use the same serial key to activate Acrobat DC.

You need to purchase a separate perpetual license for DC version, but you'll be qualified for a reduced price when purchasing the perpetual license.

Hope this information helps you. Let me know if you have further queries.

I would certainly help you out.

Regards,

Anubha

4 replies

A
Ade1973
Participant
December 5, 2016

I have desperately tried to upgrade my 'paid for' Teacher's 'desktop' license from Adobe Acrobat XI Pro to Adobe Acrobat DC. It appears Adobe is in competition with Microsoft on who can confuse their clients more. Adobe please wake up - without us, you are DEAD!

I am not even sure if this is possible, let alone how I am supposed to go about doing this. After several hours on the internet (logged into my Adobe Account) I am still nowhere closer to answering this question. I very much doubt, that of the 7 billion people in this world, I am the only one with this question...

    S
    SagmooreCottage
    Participant
    August 13, 2015

    Staff member Anubha Goel said:

    On the other hand, if you own Acrobat XI Pro, then you cannot use the same serial key to activate Acrobat DC.

    You need to purchase a separate perpetual license for DC version, but you'll be qualified for a reduced price when purchasing the perpetual license.

    When I am logged into my account (Adobe Acrobat Pro XI License) I am NOT offered any discount on purchasing the Acrobat DC Pro annual subscription.

    How do I get a discount?

    Thanks

      Rave
      Rave
      Participating Frequently
      April 27, 2015

      Hi Marc,

      Yes you can purchase an upgrade to Acrobat DC from Acrobat 11.

      If you own a subscription license then you can use Acrobat DC with no additional cost.

      If you own Acrobat 11 serial number then you can purchase an upgrade.

      Regards,

      Rave

      marcp30425730
      marcp30425730Author
      Participant
      April 27, 2015

      I have a serial #, how do I use it to get a discounted upgrade price?

      Rave
      Rave
      Participating Frequently
      April 27, 2015

      Hi Marc,

      Go to: Adobe Document Cloud / Adobe Acrobat DC and select 'Upgrade, desktop software only' and click on 'Buy now' button.

      Regards,

      Rave

      Anubha Goel
      Anubha GoelCorrect answer
      Participating Frequently
      April 27, 2015

      Hey marcp30425730,

      If you are using Creative Cloud or Acrobat XI subscription, then you will get a free upgrade to Acrobat DC.

      You can install and activate Acrobat DC subscription on your machine using the same Adobe ID credentials.

      On the other hand, if you own Acrobat XI Pro, then you cannot use the same serial key to activate Acrobat DC.

      You need to purchase a separate perpetual license for DC version, but you'll be qualified for a reduced price when purchasing the perpetual license.

      Hope this information helps you. Let me know if you have further queries.

      I would certainly help you out.

      Regards,

      Anubha

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