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AJRALT
Participating Frequently
September 24, 2019
Question

can not print PDF , even after uninstall and reinstalled Acrobat DC

  • September 24, 2019
  • 1 reply
  • 1062 views

So after  a complete PC refresh and losing a heap pf work ,  My acrobat DC  has again stopped printing PDF.  I have unistalled Aacrobat, reinstalled it - NJO GOOD.. I have uninstalled  Creative Cloud and reinstalled it, reinstalled Acrobat DC  - STILL NO GOOD!  i can open pdf in Browser and Print  so is definately acrobat ..

 

PLEASE HELP 😞 😞

 

 

I have also  now downloaded and run the latest update under the help menu in acrobat - SILL NO GOOD!

 

i cant end task thye program,  i have to end task the tree  from the details screen in task manager. as well..

 

 

 

 

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 24, 2019

    Hi AJRALT,

     

    We are sorry for the trouble. As described above, you can not print PDF , even after uninstall and reinstalled Acrobat DC, correct?

     

    Are you getting any error message/code while printing the PDF? Could you please share the screen shot of the same.

     

    As stated above you are able  to open the PDF in a browser and its printing fine, you may try printing the PDF as an image and check.

    Go to Print > Advanced > Print as image.

     

    Also, you may try turning off the protected view. go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security  > Turn Off the protected view and uncheck the Enhanced Security  > Click OK > Restart the application and check.

     

    Note: Turning off the security is for testing purpose, please turn on the security after testing irrespective of the result.

     

    If turning off the security works for you, please use the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

     

    If it still doesn't work, please try the troubleshooting steps provided in the help article  - https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

     

    If it still doesn't work

     

     

     

    Let us know how it goes

     

    Regards

    Amal

    A
    AJRALTAuthor
    Participating Frequently
    September 25, 2019

    1. I dont even get print dialogue window to select advance Print. i get rainbow wheel for 2 seconds then Program FREEZES.

    2. security was already Off? turned it back on  still no good.

    3. created copy still Freezing entire program

    Have already removed  ALL  Adobe applications TWICE using Adobe Cleaner for CC  reinstalled and still does not work.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 25, 2019

    Hello

     

     

     

     

    Let us know how it goes

     

    Regards

    Amal

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