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So after more than 6 hours and 3 different people at Adobe tech support taking over my computer and trying everything - it turns out the only answer they can give me is that I have to "run as administrator" every time I want to edit a document
Everything else they tried didn't work. So, it's painful and tedious, but at least it works
Nowhere near as simple as other programs. I can't just double click to open a doc when in administrator mode, it has to be opened from within Adobe. But it works at l
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Not sure if you are using Adobe Acrobat DC or Adobe Acrobat Pro DC; two totally different products, the first being just that, a PDF viewer that allows the user to fill, sign and review a document and save a copy without being able to edit it. The Pro DC version is a full blown reader and editor. Please refer to the link below and see if this applies to your case.
Nitro PDF is a full blown PDF editor too but as every vendor out there, each PDF product may balance pricing between ease of use, versus feature rich, versus professional editing tools, versus the audience of users that it was intended for.
If, on the other hand, you are actually using Adobe Acrobat Pro DC and you are currently working on a document that was scanned, then converted to PDF, you can copy and paste into, or, drag and drop an image from MS Word into your PDF document with no issues for example.
So if the case is that you are actually using Adobe Acrobat Pro DC, then I am not sure what the problem could be.
Hhowever it would be worth notinga few things, as illustrated below:
Click on "Edit" -- then select "Preferences"
Scroll down to and check "Edit Settings" for "Convert From PDF" and "Convert to PDF"
and ensure that all the settings are set to their defaulted values (or change as needed) to see if this works.
Also check out these threads for additional insights:
Back in my younger days I used to be a computer repair support guy; as frustrating as it gets sometimes, I used to get extremely disgruntled with customers who love MS Windows for example, because they were paying so much money and getting blue screens of death on every new release they were upgrading to (by the way, upgrading is a very important word here that goes out in many directions).
So, if I was stuck with a computer issue that was hard to resolve, I later discovered that the problem never was that I didn't study enough, learned enough, consult and researched enough.
My main and biggest mistake of all time was (AND THE PROBLEM ALWAYS>>ALWAYS WAS) that I never looked into assessing the computer user habits combined with all the stuff they were bloating their computers with.
I'm pretty sure we are not looking thoroughly into your computer's and your friends computer's updates, service packs, software patches, security account policies or restrictions with your account, software configuration issues (at the OS level and application level), to include migration path issues as we browse, chat, stream or email, and what not (and God knows what else people do). Nowadays people call it bloatware, specially on hand held devices, and it is almost like witnessing a shark feeding frenzy out there with all the advertising campaigns for cool apps, free software, games, etc.
I'm not saying this is your case though, but please understand my point: if you are paying for a subscription you need to call tech support and have them earn their living. Make them work for you. After all you are the paying customer, who If they can't help on the first try, you still can demand to escalate the issue to a Regional Manager all the way to headquarters if necessary.
When you exhaust that effort then we are talking.
I would like to know too why is that happening. So if you can share your input after that it would be great. That way you will be giving back to the community.
So before we give up (and out of curiosity ) lets try flattening your document:
Open your document one more time. Save your file as a post script.
To do so just click on "FILE"--->"SAVE AS" --> assign a file name (I usually append "PS" and see the sequence steps below:
Then, in order to open it , and to find it, you must select "All Files(*.*)" as shown below, next two slides:
Select post script file from the folder you saved it in, and a pop up will ask you to convert it, click YES
When your new document opens, right-click on the image and select from the pop-up menu "Edit Text & Images" -----> and then "Delete" or "Replace Image"
Next step is self-explanatory just upload your logo and share if this worked out for you.
To all concerned,
Have you considered checking if the image files are located in a Windows folder with read-only attributes?
If so, try changing the attributes of that folder.
To changes the attributes of the folder where you have your image files, right-click on that folder---->select properties----->uncheck the "Read-only" attribute----->click ok and try again to see if now you don't need Admin priviledges.
or just simply create a shared folder in another drive or directory and move the image files to that shared or public folder.
Also, since you mentioned having admin rights in your system but not being able to sort out this problem,
did you checked if both of the Adobe Creative Cloud Services desktop app and the Collaboration Synchronizer are disabled in your Acrobat products (you can find and disable both core services from the Startup Programs (if not needed of course).
You will also have to go online and check for the same through Adobe Creatve Cloud user account settings; stop any files from being stored or administered in a folder residing in the cloud service ; disable folder synchronization settings if you need to and see if this works.
I was able to recreate your scenario in my PC and the file conversion to PDF is normal.
In my case my Acrobat product is not connected sharing , collaborating or synchronizing files to a folder in any cloud service.
Just food for thought, I am not sure if the approach mentioned above will work but it is worth trying and so would do these last two slides:
Go online after this : https:// www.adobe.com/index2.html adjust settings in the Creative Cloud user account accordingly.
Also try if modifying any of the settings shown in the image below would make sense out of all this.
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