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mysteryg45
Participant
December 3, 2014
Question

Can't Download Acrobat Pro 8.0 E-License

  • December 3, 2014
  • 2 replies
  • 27124 views

I have Acrobat 8.0 installed on my computer and it's been working for months without any problems.  I don't know what happened or what I did, but in the last week or two, every time I open Acrobat I'm being prompted to download an e-license.  And then when I try to download it, it tells me it can't connect to the internet ("The server could not be contacted to download a license."), even though I can browse the internet fine.  I purchased the product and have a serial number, so I'm not sure what's going on or what to do.  I've tried adding Acrobat to my list of approved programs in Windows Firewall, but that doesn't help either.

Any ideas?

This topic has been closed for replies.

2 replies

donaldg61883154
donaldg61883154
Participant
August 20, 2017

I had the same problem with the E-License.  I searched on Adobe Acrobat 8 (AA8) and selected the actual "Adobe" web page. I logged into my Adobe account and searched Adobe Acrobat 8.   For install or repair, I was asked to input my serial number....when I did the system gave me a NEW serial number. I was directed to delete the old AA8 off my system and re-install using the new serial number.  I did - its working - it installed vers 8.1. - I hope this helps, it worked for me.

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stephaniew27015105
Participant
August 20, 2017

I did the exac same thing but now it's saying something about downloading elicense

    s__d_y73071080
    s__d_y73071080
    Participant
    February 24, 2018

    I logged into my account to get my serial number. Then go to Download Acrobat 8 and Acrobat 9

    At the bottom of the page, I chose Adobe 8. After signing in, I got to "Obtain a new serial number | CS3, Acrobat 8". I entered old SN to get a new one and saved it for the  new installation. I uninstalled 8.3.1 of Acorobat standard (you may have a differnt one). The page also provided a link for the file to be downloaded for Windows. It will go straight  to downloading through an interface software. The file downloaded was ACRO8_Win_ESD1_WWEFG.exe. Use new SN for the installation. I put my login id. After the installation, I could not register product for unknown reasons. I disabled it. I couldn't use the new SN to register on my account as well. But this installation (8.1.0) is not asking any e-license or saying .its a trial version. I am happy. I hope this helps.

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    Anonymous
    December 3, 2014

    That thing was replaced removed in 8.1.  You should try downloading the 8.1 Update to see if that takes care of the issue.  I think these are still on the Adobe FTP server.

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      mysteryg45Author
      Participant
      December 3, 2014

      Thanks for the quick response, but I can't find the 8.1 patch on the Adobe website (only 8.1.3, and you need to install the earlier updates first).  Any thoughts on where to look?

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      Bill12
      Inspiring
      December 4, 2014

      ftp://ftp.adobe.com/pub/adobe/acrobat/

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