Can't insert image into PDF

New Here ,
Feb 15, 2021 Feb 15, 2021

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I'm using Adobe Acrobat Pro on a PC. About three days ago, I started getting an error message while trying to add images. It doesn't matter what format the image is in. When I try to insert the image, I get an "unknown error" message (see attachment) and I'm told "the selected image could not be converted and placed in the document." Nothing has changed with respect to my system in the last few days. Any help would be appreciated. Thanks.error message.JPG

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi Karl,

 

Thanks for reporting this to us. 

As per the description I guess it has been working fine a couple of days ago. Is that right?

What has changed recently is the new update. To understand better whether its a latest patch that's causing trouble or something else. Please share the following details-

1- Exact version of Adobe Acrobat. Open Acrobat>Edit>About Acrobat

2- Exact OS version

 

Meanwhile, steps to perform-

  1. Check with a different file, as it could be a file specific issue or its a secured file.
  2. Navigate to Acrobat>Edit>Preferences>Page display>check "Show large images">OK>close reopen app.
  3. Open Acrobat>help>check for update
  4. For testing, 

Navigate to Adobe Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

Let us know the result. 

 

Thanks,

Akanchha 

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Thank you. Yes you are correct. It was working fine until a couple of days ago.

In response to your questions:

1. Adobe Acrobat Pro DC version 2021.001.20135

2.Windows Server 2016

 

Karl  

 

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New Here ,
Feb 22, 2021 Feb 22, 2021

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I tried these fixes but unfortunately, I'm still experiencing the same issues

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi,

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available. Please install the latest patch following these steps-

Open Acrobat/Reader>help>check for update or install the latest patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

 

Thanks,

Akanchha 

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New Here ,
Apr 24, 2021 Apr 24, 2021

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Hi Karl,

 

Open the image in the standard windows viewer. RMB on the picture and select copy. In Acrobat, on the page, RMB and select paste. Image is inserted and you can drag it around.

 

Regards.

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