Can't install Adobe Acrobat PRO 2017

[chuckc65783742]

I have a valid license for Adobe Acrobat PRO 2017 that I bought directly from Adobe. My PC is running Windows 10 64-bit and became seriously corrupted. I had to reinstall a Clean version of Windows 10 but I didn't realize that I should have uninstalled my license for Adobe Acrobat PRO 2017 before installing the Clean verion of Windows 10. Now, when I try to install my Adobe Acrobat PRO 2017, I get a message that the license has already been installed and is not valid for another install. How can I correct this problem and reinstall my Adobe Acrobate PRO 2017? Thank you.

[Amal.]

Hi Chuckc

We are sorry for the trouble and the delay in response. As described you are getting the error message that he license has already been installed and is not valid for another install.

Would you mind sharing the steps you are doing to install the application? 

Please try the following steps and see if that helps:

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the computer 
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes.

Regards

Amal