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Participant
November 26, 2019
Question

Cannot Open Acrobat After Unserialize

  • November 26, 2019
  • 2 replies
  • 794 views

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

 

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

 

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

 

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

 

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

 

No expiring/expired serial number found on the system ...

 

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

 

 

 

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
Community Expert
November 28, 2019

From what I read in the Windows section, you leave the serial number blank. This will force a user named install without a serialized activation. When the user logs out it deactivates again

ls_rbls
Community Expert
Community Expert
November 28, 2019