Cannot Print PDF's Full-Page from Dropbox Windows 10 App

Report · Dec 10, 2019

Hello, I'm not able to print out a pdf file properly after I open it from Dropbox desktop Windows 10 application with Adobe Acrobat Pro DC

The whole PDF page printout is lowered and the bottom gets cut off.

I open Dropbox app, double click on a pdf file, the Adobe Acrobat Pro DC app opens. I click on print icon, a print windows pops. The preview looks fine, the pdf is not shifted down. The printout is shifted down, has a big margin on top and the bottom is cut off.

I've tried to change Acrobet print setting and the print result was still the same.

I upgraded Dropbox desktop app. I upgraded Adobe Acrobat application. It didn't help.

When I open any PDF from my computer, not Dropbox. It prints fine. Only PDFs opened from Dropbox application can't print out properly.

Printing Exel files from Dropbox are not a problem.

Please help, thank you

Report · Dec 11, 2019

Hi There,

Thanks for reporting the issue.

We tried to print PDF file(s) from Dropbox Win-App, Acrobat connected app and MS Store app with latest build but did not observed any issue.

Can you share more info regarding the issue :

Acrobat version on which the issue is observed
OS using (WIN version?)
Any specific file, for which the issue is reproducible other than PDF format
Can you share any file on which the issue is observed at your end. If possible.

Regards,

Swapnil Srivastava