Cant cancel trial subscription

Question

Hi, as in the title, i cant cancel my Acrobat Pro DC subscription after 7 days trial. It started to bother me because as i couldnt cancel it, i tried to ignore it, but even though i added emails to blocked, new ones sommehow manage to pop out on my main page. The site help tutorial dont help, since there is no option to cancel or change subscription plan, all i can do is adding another billing method, but im not interested in that.

Amal. · Answer

Hi Ammon,

Welcome to the new community, as described above you are experiencing issues with cancelling the trial subscription, correct?

Please try the suggestions provided in the help article - https://community.adobe.com/t5/Document-Cloud-PDF-Services/How-to-cancel-your-membership/td-p/10601634 to cancel the subscription and check if that works for you.

If it still doesn't work, please contact the customer support using the link - https://helpx.adobe.com/contact.html

Thanks,

Amal

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