Cant' verify my subscription – Acrobat Pro DC on Mac OS 10.13.6

Hi Astarte

Hope you are doing well and sorry for the trouble. As described you get the message that says 'Unable to verify the subscription'

Please logout of the application, reboot the computer once and re-login to the application and see if that works.

If it still doesn't work please check your connection to Adobe server and reset your host file as described in the help page https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html as operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

If it still doesn't work, please try the steps below and check :

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

3) Navigate to following location /Library/application support/adobe and Delete Slstore and slcache .

4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db

5)Navigate to /etc and open hosts file. Check if it has adobe entries . If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries

6) Launch the application and it should work fine.

Regards

Amal