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josephd30343761
Participant
January 10, 2018
Answered

Clean Uninstall and Reinstall of Acrobat 9

  • January 10, 2018
  • 1 reply
  • 1184 views

Hello,

I just got done with an hour of online support with Adobe, but they could not figure out how to solve my issue. They told me to come here and post a comment.

I am trying to install Adobe Acrobat 9 Pro on a new MacBook Air. When I downloaded the file, tried to open it, a window appears saying that it is installing/fixing installation but it is just frozen. An Acrobat icon appears in the dock, but when I click it, the word "Acrobat" is frozen on the top menu bar of the desktop. No other words appear and nothing happens when I try to click it.

The online support person told me that I need to do a clean uninstall and try again. He told me that he had done all that he could do to troubleshoot it.

Thus, how do I do a clean uninstall of Acrobat 9 and what do I need to do to install it?

Please help.

Thanks!

This topic has been closed for replies.
Correct answer josephd30343761

I just got help from online chat. The answer for me was to unselect the two options when installing to NOT include the printer and Safari plugin. Then it worked perfectly!!!

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 10, 2018

for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

That is, of course, if that old program will even install on a new Mac

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

J
josephd30343761AuthorCorrect answer
Participant
January 10, 2018

I just got help from online chat. The answer for me was to unselect the two options when installing to NOT include the printer and Safari plugin. Then it worked perfectly!!!

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