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A
Arthur Perry_FREELANCE
Participant
October 15, 2019
Question

comments on reviewed file not syncing/ loading when opening via document cloud

  • October 15, 2019
  • 2 replies
  • 3054 views

So ive recently shared a collection of catalogues via pdf to my colleges, I sent them a link to the file via document cloud. 

 

I have recived the 100+ noticiations saying that my colleges have read and added comments to the files individually and now when i go to open said file none of the comments or the documents load.

 

Not even when i acces the prompts through my adobe noticications or when i go back to the links that i sent out in the individual emails.

 

I need to have this resolved ASAP.

Yes my adobe package is completly up to date, i have rebooted my computer and re comected to the server... It was working fine this monring. i have also opened both links in different web browsers to try to retribe the comments with no luck...

 

Get it together adobe, your document cloud system suuuucks

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    arvindy
    Adobe Employee
    October 16, 2019

    Hi Arthurp,

    We are not able to reproduce the issue at our end.

    Could you please try the following steps:

    -Open Task Manager and kill the process "Adobe Collaboration Synchronizer"

    -Delete the folder "Synchronizer" located at: C:\Users\<username>\AppData\LocalLow\Adobe\Acrobat\DC\Acrobat\

     

    Please let us know it helps.

     

    Regards,

    Arvind

      T
      tim@heitzmancreative.com
      Participating Frequently
      April 26, 2020

      Getting the same error using Mac with latest CC software, Catalina 10.15.4

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 15, 2019

      Hi Arthurp,

       

      Sorry for the trouble caused.

       

      Please sign out of the Document Cloud account and reboot the machine.

      After the relaunch, sign in again to Document Cloud and check if you can view the comments on the PDF.

       

      Let us know if the issue persists.

       

      Regards,

      Meenakshi

      A
      Arthur Perry_FREELANCEAuthor
      Participant
      October 16, 2019

      Yes i did reboot and sign out and in again, the problem persisted for 3 hours, eating up my day.

       

      Can you recomend any other service you provide that would suit my need for reviewing and commenting on files as document cloud is to unreiliable currently.

       

      Regards

       

      Arthur

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