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Delete or Remove Link Sharing

Community Beginner ,
Dec 09, 2018

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I made a mistake while using Adobe Acrobat Pro DC. I clicked the "Share" toolbar item and the "Get Link" option which states the document will be uploaded to the "Document Cloud."

I thought this might be a good way of sharing a document by allowing me to download the completed PDF form but quickly realized that Adobe wasn't going to do  that or protect the link in any way - it uploaded to https://adobecancelledaccountschannel.na2.documents.adobe.com/public/ with an aid parameter. However, the document contains sensitive personal information of another person; I've spent 20 minutes trying to find a way to delete the document (in Acrobat Pro DC it doesn't show up in any of the "Shared" sections for Viewing, Review, or Signature).

I can't find any method of removing the document from the web. I also have no documents listed in https://documentcloud.adobe.com/link/files/ -- completely empty.

Is there any way of deleting this file, setting the URL to private or otherwise scrubbing this file from the web?

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Delete or Remove Link Sharing

Community Beginner ,
Dec 09, 2018

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I made a mistake while using Adobe Acrobat Pro DC. I clicked the "Share" toolbar item and the "Get Link" option which states the document will be uploaded to the "Document Cloud."

I thought this might be a good way of sharing a document by allowing me to download the completed PDF form but quickly realized that Adobe wasn't going to do  that or protect the link in any way - it uploaded to https://adobecancelledaccountschannel.na2.documents.adobe.com/public/ with an aid parameter. However, the document contains sensitive personal information of another person; I've spent 20 minutes trying to find a way to delete the document (in Acrobat Pro DC it doesn't show up in any of the "Shared" sections for Viewing, Review, or Signature).

I can't find any method of removing the document from the web. I also have no documents listed in https://documentcloud.adobe.com/link/files/ -- completely empty.

Is there any way of deleting this file, setting the URL to private or otherwise scrubbing this file from the web?

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Dec 09, 2018 2
Most Valuable Participant ,
Dec 09, 2018

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Unless you share the full URL with someone the file is completely private. It's not like there's a public index of all files that are uploaded to the Adobe Cloud, or something like that, although in theory if someone guesses the full URL they could access it, but that's very unlikely.

To delete a file from your DC simply go to Adobe Document Cloud - Files - Then click the three-dots icon next to it and select Delete.

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Dec 09, 2018 1
Community Beginner ,
Dec 09, 2018

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Hi try67, thanks for the response.

As I noted in my initial post, no files are listed in Adobe Document Cloud to delete or modify. There is nothing to try there.

I see your point about it not being accidentally found but if the document is going to exist forever on the Adobe Cloud, then Adobe's servers and procedures have to be protected and safe forever. If there is ever any data breach, even just the index or if some committed hacker decides to try every possible combination of files names or simply figures out how Adobe assigns file names, then this other person's medical information is exposed.

I'd prefer to just remove the file or delete the link and know it'll be protected.

I appreciate the response though.

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Dec 09, 2018 0
Most Valuable Participant ,
Dec 09, 2018

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If you don't see the file there then it doesn't exist on the cloud, at least not under your account. It's not very clear from your description what exactly you did with it, and the link you provided doesn't seem right, anyway. You need to go back and find out exactly what steps you took.

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Dec 09, 2018 0
Community Beginner ,
Dec 09, 2018

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Glad to provide details.

Opened PDF document using Adobe Acrobat (19.008.20080) on Mac. The document needs to be filled out but does not actually have fields so I clicked the "Fill & Sign" on the sidebar.

I used the Adobe tools to fill out the form and then clicked the "Send a Copy" button.

Screen Shot 2018-12-09 at 3.09.15 PM.png

That provided me with a link to https://adobecancelledaccountschannel.na2.documents.adobe.com/public/fs?aid=LONG_STRING_OF_TEXT_HERE

Now this file has been uploaded.

When I check the Adobe Acrobat (local computer) listing of Shared files, nothing shows up:

Screen Shot 2018-12-09 at 3.11.28 PM.png

When I goto the Adobe Cloud link referenced above it does show one file in "For Signature"

Screen Shot 2018-12-09 at 3.12.57 PM.png

The document shows up as Status: Archived. If I click the "Adobe Sign Manage" switch the document shows up as Archived. I go through the process of Deleting the document:

Screen Shot 2018-12-09 at 3.15.23 PM.png

However, the file is not deleted. The link still works, I can still access the document using the URL. Document Cloud no longer shows the file in the listing of Shared files but it still exists at the URL.

Hopefully that clarifies exactly what I did.

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Dec 09, 2018 1
New Here ,
May 31, 2019

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Also need help with this matter. This is a very serious security breach measure and should be provide any steps to help us remove this link.

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May 31, 2019 1
New Here ,
Sep 30, 2020

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Hi - I had the same problem and have posted a query here https://community.adobe.com/t5/adobe-sign/how-to-delete-a-shared-file-link/m-p/11472911?page=1#M1423...

 

You can look for a solution if it comes. There does not seem to be a way to ensure that the copy does not exist anywhere. I do not see the file but the 'Link' icon showed an upload activity and now shows a cloud below that was NOT there earlier.

 

An MVP tr65 says above:

 

If you don't see the file there then it doesn't exist on the cloud, at least not under your account.

 

AND...

 

If you don't see the file there then it doesn't exist on the cloud, at least not under your account.

Unless you share the full URL with someone the file is completely private. It's not like there's a public index of all files that are uploaded to the Adobe Cloud, or something like that, although in theory if someone guesses the full URL they could access it, but that's very unlikely.

 

SO I AM NOT SURE IF THIS DOCUMENT DOES NOT ANYMORE EXIST ON THE CLOUD OR DOES SOMEWHERE NAMELESS HACKABLE. 

 

It will be nicer to get aan ironclad assurance. Thx.

 

 

 

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Sep 30, 2020 0
New Here ,
Oct 04, 2019

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Hi I have the same problem. There are files, legally privileged files that are on the cloud, and because they are shared, the stay forever, and I cannot remove them. Disgraceful!

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Oct 04, 2019 2
New Here ,
Mar 06, 2020

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Mar 06, 2020 0
New Here ,
Jun 24, 2019

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Hi, I need help on this issue too. I have shared a file and send the shared link by mail. Today I deleted the file on the cloud and the file doesn't appear in the cloud. OK

But, when I open the mail I send with the shared link and I click on the link, the link open the document. How is it possible as the document is no more on the Cloud ?

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Jun 24, 2019 2
New Here ,
Mar 06, 2020

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Mar 06, 2020 0
New Here ,
Aug 29, 2020

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I got the same problem. The app did not say/warn me about uploading my files to adobe cloud before I clicked "Get Link" button. I saw my files under "Agreement" tab from ...adobe.com, but I could not delete them. I think I will get rid of Adobe products. I feel Adobe is violation the law. However, I am not a lawyer. I could be wrong. Is there any law firm that looks into the matter?

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Aug 29, 2020 0
New Here ,
Sep 30, 2020

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Hi. I have the same concern.I have posted this at a couple of places for assurance that the document does not exist anymore if one does not see it. In case of response it may help here too. All the best.

https://community.adobe.com/t5/acrobat/delete-or-remove-link-sharing/m-p/11472956?page=1#M279281

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Sep 30, 2020 0
New Here ,
Nov 11, 2020

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You can delete all your shared files if you go to https://documentcloud.adobe.com/ and under shared tab --> select all --> delete

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Nov 11, 2020 0