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defaultru4zh4bro3fs
Participant
August 24, 2021
Resuelto

Disappearing Signatures

  • August 24, 2021
  • 2 respuestas
  • 4543 visualizaciones

Hello, I received signed document from outside my organization (required). However, when I try to save the document onto my desktop, hard-drive, etc. The signature I received disappears. Why is this? How do I fix this? I need the document to be saved onto BOX and not Adobe Cloud. Is there a way to fix this issue? 

 

Thank you 

    Mejor respuesta de smurf_7210

    Updating to today's latest version seem to work for me.

    2 respuestas

    S
    smurf_7210Respuesta
    Participant
    September 27, 2024

    Updating to today's latest version seem to work for me.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 10, 2025

    Hi @smurf_7210,

     

    Hope you are doing well.

     

    Thanks for letting us know that it worked with the update.


    -Souvik

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 24, 2021

    Which service did it come from? 

    Which Adobe service or app are you using?

     

    Most electronic document signature services such as DocuSign or Adobe Sign have a box to request a signed copy to be sent to your email inbox for your records.

     

     

    Nancy O'Shea— Product User & Community Expert
    D
    defaultru4zh4bro3fsAutor
    Participant
    August 24, 2021

    Hi Nancy, 

     

    I am using Adobe Acrobat DC Pro. I'm sending my documents via email. Per the organization we do not use DocuSign and or Adobe Sign or any forms of apps. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 24, 2021

    So theres no way to fix this? or do i have to inform them that hey, its cause its a virtual signature and for some reason that works? Sorry I don't understand... 


    Most people can't be bothered with hard signatures anymore.  The only time I hard sign is when document requires notarization. 

     

    Most people prefer the convenience and security afforded by e-signature services which when requested by signatory returns a flattened hard copy with e-sign embedded inside the document. 

     

    Without knowing more about which e-sign method was used on the other end, it's impossible to comment about what went wrong.

     

    Nancy O'Shea— Product User & Community Expert
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