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cg40
cg40
Inspiring
February 20, 2019
Answered

Error 1309 when updating Adobe Acrobat 2017 on new Windows 10 PCs.

  • February 20, 2019
  • 3 replies
  • 32714 views

Hi,

I have been rolling out new PCs for our workplace for the past few weeks. Starting yesterday, I noticed that the last few new PCs I'm setting up have an issue when updating Adobe Acrobat 2017. It gives me error message "Error 1309: Error reading from file: C:\Windows\Installer\$PatchCache$\Managed\68AB67CA3301FFFF7706E01180573600\17.8.30051\wcchromenativemessaginghost". I have tried reinstalling and repairing the programs a few times with no success. I launched Adobe Acrobat 2017 as Administrator and tried updating it but that did not resolve the issue. The account I'm logging into Windows with is an admin on the PC. I have also tried the troubleshooting methods that I have seen many people suggested from other forums to try from here: Error 1321 or 1309 when installing Adobe Creative Suite 5.5, CS5, or CS4 on Windows .

I looked up to see what wcchromenativemessaginghost is. It seems to be some sort of Chrome plug in. These new PCs currently don't have Chrome installed on them.

The new PCs I'm setting up are Dell Precision 3430 with Windows 10 verison 1809.

Any help would be appreciated.

    This topic has been closed for replies.
    Correct answer cg40

    In case anyone else has this issue, I resolved the issue that was posted on this thread: Error 1309 when Updating Acrobat 2015

    The solution was to uninstall Microsoft update "2019-02 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4487044)"

    3 replies

    T
    tiagod30691541
    Participant
    May 22, 2019

    Personal update from May 22 2019.

    renaming wcchromenativemessaginghost fixed my issues with updating Adobe Acrobat DC

    update 15.7.20033 in

    C:\Windows\Installer\$PatchCache$\Managed\68AB67CA3301FFFF7706C0F070E41400

    rad33k
    rad33k
    Participant
    March 6, 2019

    For me, the solution was to remove/rename the file mentioned in the error message:
    "C:\Windows\Installer\$PatchCache$\Managed\68AB67CA3301FFFF7706E01180573600\17.8.30051\wcchromenativemessaginghost"

      cg40
      cg40Author
      Inspiring
      March 12, 2019

      Thanks for this. I just set up a new PC and realized I could not uninstall the Windows security updates for this (the option to uninstall is missing in Control Panel). Deleting that file you mentioned above worked for me.

      cg40
      cg40Author
      Inspiring
      February 20, 2019

      I forgot to mention that the new PCs I set up last week with Adobe Acrobat 2017 did NOT have this issue when I updated them. Not sure what has changed since then.

      cg40
      cg40AuthorCorrect answer
      Inspiring
      February 20, 2019

      In case anyone else has this issue, I resolved the issue that was posted on this thread: Error 1309 when Updating Acrobat 2015

      The solution was to uninstall Microsoft update "2019-02 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4487044)"

        M
        mcianci
        Participant
        March 1, 2019

        This worked for me! Thank you!!

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